Patient Flow Solutions Series (Audio Conference)

AUDIOCONFERENCE ON TAPE OR CD

Sponsored by Patient Flow Solutions: Practical Strategies
for Hospital Capacity Management

presented on February 6, 2007

HCPro’s new audioconference series focuses on what has become a national epidemic: patient flow. Each audioconference addresses a specific patient flow problem providing individual attention to the challenges you face on a daily basis.

Increase patient satisfaction through early discharge

Timely and efficient patient discharge continues to top a growing list of patient flow challenges. When this final step in a patient's hospital stay becomes confusing or delayed, you run the risk of lowering patient satisfaction and creating more flow problems for patients still in the ED.

Develop a discharge resource team

During this audioconference, Patient Flow Solutions Series: Discharge Patients by Noon—the second in a two-part series on patient flow—you will get the help you need to overcome common barriers that cause failure during patient discharge. Our speakers share in-depth, how-to advice on how to develop a discharge resource team and help you get patients discharged by noon. Think it's impossible? We'll tell you why it's not and give you proven methods on how to make this "myth" a reality in your facility.

At the end of the audioconference, you will be able to

• understand and overcome the barriers to early patient discharges
• develop a discharge resource team
• involve physicians and nurses in the early discharge process

NOTE: Participants should have a basic understanding of patient flow challenges.

PROGRAM AGENDA

1. The eight patient flow engines
2. Common barriers to discharging patients early in the day
   1. Physicians
   2. Nurses
   3. Moving patients from the ED where it’s crowded to inpatient units where it’s not
3. Case study: Discharge resource team
   1. What is it
   2. Examples of how it works
   3. Mapping out a 12-hour shift
   4. Continuity of care issues
      1. Resources
      2. Admission resource teams
4. Eliminating barriers one by one
   1. Physician issues
1. Teaching hospitals
1. Support of the school of medicine
2. House staff schedules
2. Community hospitals
1. Surgical patients
2. Medical patients
2. Bedside nursing issues
   1. “Get real” with the discharge process
   2. Medication reconciliation
   3. Planning ahead
3. Working with the patient
4. Working with the physician
   1. Dispelling the myth “at least the patient is in a location where they can be cared for”
5. Are there other approaches?
   1. First steps
   2. Catalogue supplemental approaches

A Q&A session will follow the presentation.

FEATURED SPEAKERS

Bud Pate, REHS, is practice director of west coast operations for The Greeley Company, a division of HCPro, Inc. Prior to joining The Greeley Company, Mr. Pate spent 15 years at Kaiser Permanente. He was responsible for a wide range of region-wide quality and compliance initiatives during his tenure at Kaiser in Southern California, including standards and survey processes established by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the Centers for Medicare and Medicaid Services (CMS), the California Department of Health Services (DHS), and the Office of State-wide Health Planning and Development (OSHPD).

Derenda "Dee" S. Pete, RN, MBA, is a nationally recognized healthcare facilitator and emergency services clinician with experience as a project director, senior consultant, healthcare administrator, and department manager. As a managing partner of InSight Advantage, LP, Ms. Pete helps institutions across the country address difficult operational issues. By combining her knowledge of best demonstrated practices with profound data analysis skills and practical clinical/operational expertise, she has guided her clients toward improved customer service and profitability. Ms. Pete is the co-creator of industry-leading departmental redesign software and review processes. She serves as faculty to Urgent Matters, an emergency department improvement effort organized by George Washington University and funded by a Robert Wood Johnson Foundation grant. She is the co-author of Quality Measurement: A Practical Guide for the Emergency Department and Solving Emergency Department Overcrowding: Successful Approaches to a Chronic Problem.

Mark A. Smith, MD, MBA, FACS, senior consultant with The Greeley Company and board-certified surgeon. Dr. Smith has served as a consultant for The Greeley Company since 2002 and brings 25 years of clinical practice and hospital management experience to his work with physicians and hospitals. Dr. Smith is also a practicing vascular and general surgeon at Coachella Valley Surgical Associates in Palm Springs, California. Dr. Smith’s previous positions included President, Chief of Surgery, Chairman of Peer Review Committee, and Medical Director of Cardiac Surgery at Desert Regional Medical Center.

WHO SHOULD LISTEN?

ED chiefs and managers, JCAHO survey coordinators, PI/QI directors, CFOs, CIOs, CMOs, medical directors, VPMAs, case managers, physician advisors, nurse executives, nurse managers, house supervisors, admin. directors, admitting, bed control, ED middle managers, charge nurses, PI/QI advisors, and hospital legal counsel.

Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

BONUS MATERIALS INCLUDED IN YOUR MATERIAL PACKET!
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials along with tools and “take home” items, such as helpful articles on this critical topic. These materials are provided with PDF links.

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