AUDIOCONFERENCE ON TAPE OR CD
Sponsored by Patient Access Resource Center
presented on February 22, 2007
It's essential that every hospital have a thorough quality assurance program to improve the quality of their registrars and the accuracy of their work. Most do not.
Learn how to put together the important Q&A pieces, from account review to quality assurance training to strategies to develop a formal quality assurance program. During this 90-minute audioconference, you will learn from a provider how to implement this program in your facility and sidestep potential pitfalls.
Save the time and money it takes to develop your own, complete training program and listen to your peers who have been there. It only takes a small part of your day to make a BIG difference. Don't miss out on this cost-effective audioconference...purchase today!
AGENDA
- Quality assurance program
- The challenge
- Access staff profile and responsibilities
- The approach
- How to become more proactive
- Account review
- Quality assurance training
- Strategies to develop a formal quality assurance program
- Tools to focus on quality, quantity, and customer service
- Program development
- Tools
- Electronic vs. manual debate
- Selecting key performance indicators
- Results
- Data from four hospital systems
- Denial reductions, score improvement, cash improvement
- Provider’s perspective
- Implementation steps
- Obstacles, barriers, software eligibility, and compliance
- Achieving staff buy-in
- Picking the right quality assurance leader
- Identifying KPI hotspots
- Knowing when to shift focus
- Collaboration with others in revenue cycle
- Results
- Q&A
LEARNING OBJECTIVES
At the end of the audioconference, you will be able to:
- implement strategies to improve, or benchmark, your training and quality assurance program
- implement strategies to manage Patient Access from a proactive point-of-view as opposed to a reactive point-of-view
- develop matrices and data to present the positive work in the patient access department
- demonstrate ways to improve your staff morale
- develop hiring strategies to pick the right candidates for patient access positions
FACULTY
Michael S. Friedberg, FACHE, CHAM, is a manager at Besler Consulting in New Jersey. As the former corporate director of Patient Access for a multi hospital system in New Jersey, he was responsible for the admission/registration, financial counseling, and charity care areas. With more than 10 years of experience in healthcare finance, his expertise in Patient Access has helped hospitals avoid significant lost revenues. He works to eliminate this commonly unrealized source of lost revenues while also safeguarding patient access process for the future, ultimately resulting in monetary savings for facilities.
Ed Santiago, CHAM, is currently manager of patient access and financial services at St. Luke's Cornwall Hospital, Newburgh NY. He is responsible for Access Areas at both campuses and has oversight responsibility of those functions at the various satellite facilities. He has over 10 years experience in healthcare and has demonstrated positive results in quality, staff development and front end cash collections.
BONUS MATERIALS INCLUDED IN YOUR MATERIAL PACKET
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and “take-aways” such as:
- sample hiring forms
- a sample quality assurance evaluation tool
- sample key performance indicator spreadsheets
- a sample training overview
These materials are provided with PDF links.
WHO SHOULD LISTEN?
- PFS managers
- patient access managers
- revenue cycle directors and VPs
- billing professionals
- quality assurance coordinators
- physician practice managers
- compliance
- HR
- CFOs
Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
