LIVE AUDIOCONFERENCE
Sponsored by Disease Management News
Tuesday, March 13, 2007
1:00-2:30 p.m. (Eastern)
12:00-1:30 p.m. (Central)
11:00-12:30 p.m. (Mountain)
10:00-11:30 a.m. (Pacific)
The success of a disease management (DM) program relies heavily on the strategies used to reach the intended patients. You must enroll them in the program; educate them about the benefits; engage them in participating; and continue a positive relationship with them to encourage retention.
Innovative strategies to dramatically expand participation in your DM program
Join HCPro March 13 at 1 p.m. (EST) for the live audioconference, Enroll, Engage, and Retain: Strategies to Boost Disease Management Program Participation. Our expert speakers will provide innovative, proven strategies for maximizing the DM program's effectiveness by finding, reaching out to, and enrolling targeted patient groups and engaging them as active participants.
This intermediate-level program will explain the often-overlooked, yet critical components of a successful DM enrollment and retention plan. Our industry experts will challenge participants to think outside the box to get the maximum return on their investment.
At the end of this audioconference, participants will be able to:
- Define recommended definitions of key DM program enrollment and retention terms.
- Identify ways to measure the success of enrollment and retention efforts.
- Learn how to obtain DM staff buy-in to enrollment and retention efforts.
- Identify how to match the right staff members to each enrollment/retention strategy.
- Determine how to identify your target population and tailor your strategy accordingly.
- Learn how other organizations have developed successful enrollment and retention strategies that could work in your organization.
- Identify the barriers to participation—awareness, trust, relevance.
- Identify ways to effectively communicate with diverse employee populations.
- Demonstrate the concepts of cultural competence (as it relates to health management).
AGENDA
- Measuring success
- Definitions of complex disease management (DM) program terms
- Enrollment/engagement rate
- Percentage eligible for program participation
- Contract specific
- Cycle time
- Retention rate
- Methodology
- Implementing practical approaches to reduce denials
- How to get DM staff to buy in
- Understanding how process works
- Match proper staff skill sets to target population
- Qualities needed for various roles
- How to get client participation
- Cultural shift in mindset of DM staff
- Organizational impact
- Scripting
- Delivering what you said in the time frame discussed
- Know your demographic
- Cultural competence
- What populations are you targeting
- Size
- Cultural needs
- Shift workers vs. administrative staff
- Literacy or health learning levels
- Tailoring approach to community demographics
- Marketing and communication
- Importance of relationship-based coaching
- Knowledge of/links to community resources
- Success stories
- Hospital workers—"Wellness Rounds"
- Coordination of Health Screening with other events
- Manufacturing—brief interventions and "Express Sessions"
- Live Q&A session
FACULTY
Debra Leon is president of Health Contact Partners, Inc., an independent health call center located near Chicago. In August 2006, Ms. Leon served as conference chair at the "Optimizing Patient Engagement for Health Plans" conference in Chicago. There she presented key strategies that she has implemented for various clients such as Matria Healthcare, Caremark, and others. Those strategies include: script enhancement, staff development, metric analysis, and process redesign.
Brenda Schmidt, MS, MBA, is managing director of Diversity Wellness, a population health management company that provides culturally competent, bilingual lifestyle and disease management programs to organizations with diverse employee populations. Brenda has more than 20 years of experience in product development, healthcare marketing, business development, strategic planning, and international business.
WHO SHOULD LISTEN?
DM program managers in health plans, health systems, large medical groups/IPAs, DM organizations, case managers, consultants, QA directors, medical directors, benefits brokers, benefits or HR administrators/managers.
DIAL IN TOLL-FREE
Call in toll-free to our live audioconferences. This added benefit means you can save on long-distance charges and receive even more value from this important program! Details on how to call will be sent to you via e-mail with your materials package.
PROGRAM MATERIALS
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and these valuable tools:
- Definitions of various disease management (DM) program terms
- Chart on how to calculate retention rates
- Sample introductory letters for program enrollment
- Cultural competency description and checklist
Program materials will be provided prior to the program date via e-mail with PDF links. Please download the PDF files before the day of the program.
CAN'T LISTEN LIVE?
No problem. Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
PLEASE NOTE
- Participation in the call is just $249 per site and allows access to ONE phone line for an unlimited number of people to listen. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. Tape, CD, and combo orders are charged $18 for shipping and handling.
- Audioconference materials will be delivered via e-mail approximately four days prior to the conference and again the day before the conference.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
