HCM Marketplace

PROGRAM AGENDA

1. Emergency department (ED) case management
   1. Need
   2. Definition
   3. Goals (quality care and cost containment)
   4. Knowledge
   5. Skills
2. Starting an ED case management program
   1. Structure
   2. Process
   3. Tools
   4. Evaluation
3. Strengthening an existing ED case management program
   1. Presence of the case manager
   2. Synergized job description
   3. Meeting department and patient needs
   4. Innovative ED case management
4. Pediatric emergency case management
   1. Challenges of Pediatric Case Management
   2. Alternative Plans of Care
   3. Clinical Follow Up
5. Q & A

LEARNING OBJECTIVES

1. Explain the framework in setting up an ED case management program
2. Develop policies, procedures, and role descriptions
3. Identify structural components, tools, and processes to support an ED case management program
4. Describe potential outcomes

FEATURED SPEAKERS

Karen Zander, RN, MS, CMAC, FAAN, Principal and Co-owner of The Center for Case Management, Inc. Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a "Cutting Edge" leader. She is the editor of Managing Outcomes through Collaborative Care, from the American Hospital Publishing Co, and The New Definition newsletter.

Kathleen Walsh, RN, PhD (c), Consulting Associate with The Center for Case Management, has over 30 years of strong nursing experience in the clinical, administrative, and educational arenas. Her vast knowledge of emergency care highlights her expertise in emergency department (ED) case management (CM). Over ten years ago Ms. Walsh pioneered the ED CM roles at Massachusetts General Hospital, a 900 bed level one trauma center in Boston, MA. Prior positions include Clinical Staff Nurse, Clinical Nurse Specialist, and Director of Education.

Mary Fallon Smith, RN, MSN, CCM, has had over 25 years experience as a clinical nurse specialist in critical care and emergency care in both adult and pediatric hospitals.  She has had a joint faculty position at Northeastern University in Boston in both the undergraduate and graduate nursing programs.  She also has held nursing leadership positions for the Commonwealth of Massachusetts Department of Public Health and the US Department of Veterans Health Administration.

PROGRAM MATERIALS

Program materials are provided with PDF links.

WHO SHOULD LISTEN?

Case managers, ED director/administration, CFO, directors of case management, nurse managers, social workers

Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

• Audioconferences

• Other Case Management Products