Case Management Services in the ED (Audio Conference)

AUDIOCONFERENCE ON TAPE OR CD
sponsored by Case Management Monthly

presented on April 11, 2007

Hospitals across the country are seeing extreme backup in the emergency department (ED). Sky-high wait times, increased denials, and uninsured patients who use the ED as their source of primary care—all lead to a decrease in patient satisfaction and quality of care.

In recent years, well-structured ED case management programs have repeatedly demonstrated their value in influencing capacity, assigning patients to appropriate levels of care, targeting complex discharge needs, and assisting with proper utilization review. Listen to HCPro's Case Management Services in the ED: How to Implement, Refine, and Evaluate your Program. During this 90-minute audioconference, our expert speakers provide case management professionals with the information and strategies they need to implement or refine their ED case management program, plus proven methods to evaluate its effectiveness.

PROGRAM AGENDA

1. Emergency department (ED) case management
   1. Need
   2. Definition
   3. Goals (quality care and cost containment)
   4. Knowledge
   5. Skills
2. Starting an ED case management program
   1. Structure
   2. Process
   3. Tools
   4. Evaluation
3. Strengthening an existing ED case management program
   1. Presence of the case manager
   2. Synergized job description
   3. Meeting department and patient needs
   4. Innovative ED case management
4. Pediatric emergency case management
   1. Challenges of Pediatric Case Management
   2. Alternative Plans of Care
   3. Clinical Follow Up
5. Q & A

LEARNING OBJECTIVES

1. Explain the framework in setting up an ED case management program
2. Develop policies, procedures, and role descriptions
3. Identify structural components, tools, and processes to support an ED case management program
4. Describe potential outcomes

FEATURED SPEAKERS

Karen Zander, RN, MS, CMAC, FAAN, Principal and Co-owner of The Center for Case Management, Inc. Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a "Cutting Edge" leader. She is the editor of Managing Outcomes through Collaborative Care, from the American Hospital Publishing Co, and The New Definition newsletter.

Kathleen Walsh, RN, PhD (c), Consulting Associate with The Center for Case Management, has over 30 years of strong nursing experience in the clinical, administrative, and educational arenas. Her vast knowledge of emergency care highlights her expertise in emergency department (ED) case management (CM). Over ten years ago Ms. Walsh pioneered the ED CM roles at Massachusetts General Hospital, a 900 bed level one trauma center in Boston, MA. Prior positions include Clinical Staff Nurse, Clinical Nurse Specialist, and Director of Education.

Mary Fallon Smith, RN, MSN, CCM, has had over 25 years experience as a clinical nurse specialist in critical care and emergency care in both adult and pediatric hospitals.  She has had a joint faculty position at Northeastern University in Boston in both the undergraduate and graduate nursing programs.  She also has held nursing leadership positions for the Commonwealth of Massachusetts Department of Public Health and the US Department of Veterans Health Administration.

PROGRAM MATERIALS

Program materials are provided with PDF links.

WHO SHOULD LISTEN?

Case managers, ED director/administration, CFO, directors of case management, nurse managers, social workers

Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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