HCM Marketplace

AUDIOCONFERENCE ON TAPE OR CD
Sponsored by Patient Access Resource Center

presented on April 24, 2007

Learn the unique and innovative strategy that helped High Point Regional Health System recoup millions of dollars!

Breathe new life into your denial management program.
Start today! Purchase this program to learn how High Point Regional Health System (HPRHS) created a nontraditional strategy to managing denials.

So, how did they do it?
During this program, our speakers from HPRHS share the secret to their success: they moved Utilization Review for denials and appeals over from Nursing to the Finance Department. HPRHS's revenue cycle manager and clinical denials manager share their secrets by giving you step-by-step advice and tips to help you:

1. Develop a successful denial management program
2. Identify key points in writing effective appeal letters
3. Implement denial management best practice benchmarks
4. Measure internal and external benchmarks to determine areas in need of improvement

By demonstrating how to manage denials effectively with the right people, processes, and technology, this case example will help you understand how to:

• bridge the gap between the clinical and financial worlds
• use root cause analysis to effectively reduce denials at the point of service with continuous process improvement
• learn practical and readily implemental strategies to reduce denials

NOTE: Purchasers should already have a basic understanding of the basics of denial management and how it affects the bottom line.

BONUS MATERIALS INCLUDED IN YOUR MATERIAL PACKET!
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials along with helpful project plans and tools including:

• Sample appeal letters
• Denial report template
• Denial matrix
• Newsletter articles from Patient Access Advisor

These materials are provided with PDF links.

TAKE A LOOK AT OUR AGENDA

1. The truth about denials
2. Benefits of a system or organizational approach to denial management
3. Strategies to manage denials prospectively, concurrently, and retrospectively
4. Key points to write effective appeals letters
5. How to track and trend denials
6. Question and answer session

FEATURED SPEAKERS
Shiryl Foster RN, MSN, MBA is the manager of the clinical denial management at High Point Regional Health System in High Point, NC. She is an experienced medical telemetry unit coordinator and DRG analyst, and has been published in Nursing Spectrum Magazine.

Susan Phelps, MBA/MHA is the revenue cycle director at High Point Regional Health System. She has authored several award-winning articles on various topics related to patient financial services and is a member of the Medicaid Technical Advisory Group at the North Carolina Hospital Association.

WHO SHOULD LISTEN?
Directors, managers and staff of:

• Patient financial services
• Patient access
• Contract management
• Case management
• Nursing
• Utilization review

Plus:

• CFOs
• CMOs
• COOs

Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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