Time and efficiency are of the essence for every Patient Financial Service Director
You have a diverse set of challenges that need solutions today. You have a department that’s pulled in many directions. The executive suite wants revenue analyses and projections. The needs of the under- and uninsured population continue to stress your facility, and the registration and admissions departments are asking for customer service guidance and financial counseling training. Claim denials are always a concern, but lately the numbers have grown. It all comes down to a strong bottom line. You’re doing your best, but it would be nice to have some help.
Our one-stop resource provides a blueprint for your success . . .
Help is here. The PFS Director’s Handbook identifies specific revenue cycle issues and delivers working solutions—field-tested to ensure success—that you can implement, no matter the size of your facility.
While most revenue cycle books address a single issue, this book and CD-ROM package delivers proven step-by-step processes you can use to identify and resolve the most significant issues facing PFS directors.
With the PFS Director’s Handbook you will be able to:
- Overcome collection pitfalls in pre-registration and admission
- Deal successfully with self-pay patients
- Properly resolve credit balances
- Develop a strong revenue cycle subcommittee
- Effectively organize your PFS department
Hands-on advice for the can-do manager . . .
Organized in an easy-to-use-reference binder, The PFS Director’s Handbook and CD-ROM includes:
- Tools, sample forms, and spreadsheets you can download and start using immediately
- Full chapters on metrics and key indicators, denials, job descriptions and competencies, and charity care policies
Each chapter provides step-by-step solutions giving both new and veteran PFS professionals an easy-to-follow blueprint for success.
Among the topics covered in the PFS Director’s Handbook:
- PFS department organization
- Job descriptions/competencies
- Denials
- Account reviews
- Metrics or key performance indicators
- Revenue cycle management
- Credit balances
- Customer service/self-pay/payment arrangements
- Charity care policies
- Collection pitfalls by functional area
- Self-assessment questions
- Glossary of financial terms
This book benefits a wide array of hospital administrators
PFS director, manager, supervisor, or an admitting manager or supervisor, The PFS Director’s Handbook will be a must-have addition to your resource library. It gives seasoned veterans a fresh perspective, and helps new managers build a great foundation for a strong start. In addition, chief financial officers, vice presidents of finance, and revenue cycle managers will find solutions to real-time challenges.
Your purchase is covered by HCPro’s 100% money-back guarantee. Simply return your copy of The PFS Director’s Handbookwithin 30 days for a polite, prompt refund.
Meet the Author
Steven Gary Orvis, MPH, is the director of revenue cycle services at Sinaiko Healthcare Consulting in Los Angeles. He has more than 25 years of progressive experience in physician and hospital business office and outpatient services management, in addition to performance improvement consulting. As a licensed nursing home administrator, Mr. Orvis brings his expertise in patient accounting and revenue cycle re-engineering to skilled nursing and long-term care facilities, as well as to hospital and physician billing environments.
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