Turn Bad Debt into Charity Dollars Through Financial Counseling and Automation

AUDIOCONFERENCE ON TAPE OR CD

Sponsored by Patient Financial Services Advisor

presented on May 23, 2007

Ease the burden on your bottom line—change bad debt into charity care dollars

The responsibility to provide care to ALL patients can be a serious threat to a hospital's bottom line but with the right mix of timely financial counseling and technology you can:

• identify uninsured and underinsured patients in a nondiscriminatory way;
• appropriately classify their status; and
• help select financial assistance options including your hospital’s own charity care program

From-the-field Florida Hospital case study shows you how to streamline your charity care program

During this audioconference, our speakers demonstrate how to maximize the work of financial counselors in assisting patients and filling out applications for financial assistance and uninsured discounts. They’ll also discuss technology options to automate the processes and further streamline your charity care program.

At the conclusion of this program, participants will be able to:

• demonstrate a new front-end approach centered on new technology and workflow enhancement
• describe the tools of automation to accomplish this that are available but may not be properly integrated
• understand the science of risk assessment and how it affects collection at point of service and collection at follow up in charity workflow

Don’t become the next headline—learn how to assess your charity care policies and avoid high-profile lawsuits.

Several states have already passed legislation forcing hospitals to automate their charity care processing and more states are expected to do the same. Furthermore, the Scruggs lawsuits—which accused some not-for-profit hospitals of not providing the amount of charity care that is required of them through state and federal tax breaks—is focusing providers' attention on their charity care policies.

Don’t become the next headline, listen to this audioconference today and learn how to turn bad debt into charity dollars.

TAKE A LOOK AT OUR AGENDA

1. New technology for charity processing
   1. What’s out there currently
   2. Practical software solutions for small and large facilities
   3. Implementation strategies
   4. Tips on how to present return-on-investment case to administration
2. Case study: Florida Hospital
   1. Evolution of charity care processing at Florida Hospital
   2. Developing a case for change
      1. Staff buy-in
      2. Administration support
   3. The charity care program at Florida Hospital
      1. More Medicaid financial counselors
      2. Better income verification process
      3. More effective financial assistance effort
      4. Results
3. A question and answer session follows the presentation

FEATURED SPEAKERS

Bruce Nelson is the vice president of marketing for Search America. He has 20 years of experience in revenue cycle management. He has also served as a management consultant, is a published author and newsletter editor, and has presented more than 300 lectures to healthcare revenue cycle attendees nationwide.

Coy Ingram is the Director of Patient Financial Services for Self-pay Management at Florida Hospital, one of America’s largest hospitals. With more than 1,800 beds, the seven-hospital system admits more patients annually than any other hospital in the U.S. and is the largest provider of Medicare services. He has been with Florida Hospital for over eight years and is responsible for the day to day operations for self-pay management in PFS.

WHO SHOULD LISTEN?

• PFS managers
• Patient access managers
• Revenue cycle directors
• Billing professionals
• Compliance professionals
• CFOs
• VPs of Finance

BONUS MATERIALS INCLUDED IN YOUR MATERIAL PACKET!

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials along with helpful takeaway tools including:

• Sample charity care application
• Income verification form/letter of support

Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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