Nurses and Social Workers in Case Management (Audio Conference)

AUDIOCONFERENCE ON TAPE, CD OR AUDIO ARCHIVE

Sponsored by Case Management Monthly

presented on June 4, 2007

Case managers and social workers are the foundation of patient care management, and both disciplines bring a unique perspective to the patient/family situation. But power struggles, philosophical differences, and unclear role delineations often disrupt collaboration among the two, negatively affecting the organizational culture, quality of patient care, and your hospital’s bottom line.

Listen to Nurses and Social Workers in Case Management: Creating Synergistic Partnerships to More Effectively Move Patients Across the Continuum of Care. During this 90-minute audioconference, our expert speakers provide the strategies you need to establish effective working relationships between case managers and social workers. This practical, take-home advice will help you better meet the needs of patients and families, measure the effectiveness of your Case Management program, and achieve the balance of margin versus mission.

AGENDA

1. Care Coordination: The foundation of effective Case Management
   1. Why care coordination is critical to your department
   2. Coordination of physiological, psycho-emotional, and economic issues
2. What social workers and nurses must know to manage patients together
   1. Strategies for creating a synergistic Case Management model
   2. Establishing role clarity and delegating assignments
   3. Identifying patient/family problems most sensitive to Social Work interventions
3. Strategies for creating synergy
   1. Shared vision, values, and priorities
   2. Staffing and assignments
   3. Formulize times, places, and formats
4. Identifying meaningful measures for Case Management
   1. Establishing outcome measurements for social workers
   2. Clarifying outcome measurements for case managers
   3. Tracking outcomes and analyzing data for case managers and social workers

BONUS TOOLS

In addition to the expertise presented during this audioconference, you'll also receive a slide presentation of the program materials and three valuable tools:

1. Case Management and social worker “problem” list
2. Readmission assessment points: Social worker and nurse
3. Top 10 list: What case managers and social workers need to know to effectively manage patients together

These materials are provided with PDF links.

LEARNING OBJECTIVES

At the conclusion of this program, participants will be able to:

1. Describe care coordination, including two focal areas and its relationship to Case Management.
2. Describe the distinct and synergistic contributions of social workers and nurses to Case Management.
3. Explain specific strategies to create a synergistic social worker-nurse partnership within Case Management.
4. Identify measurable social worker outcomes to help demonstrate their value and worth
5. Identify metrics for evaluating the effectiveness of Case Management.

A Q&A follows the presentation.

FACULTY

Kathleen A. Bower, DNSc, RN, FAAN, CMAC, is Principal and Co-owner of The Center for Case Management, Inc. She was a member of the team that invented Clinical Paths and provider based Case Management at New England Medical Center in 1985. She has provided education and consultation regarding patient care management strategies, including Clinical Paths, Case Management, Disease Management, patient outcomes and critical indicators, patient education and compliance, management skills and documentation redesign, nationally and internationally. Dr. Bower has authored many articles and books on these subjects as well as providing workshops and presentations.

Shawna Grossman Kates, MSW, MBA, CMAC is a Consulting Associate for The Center for Case Management. Ms. Kates brings her deep knowledge of Case Management processes and Social Work from her former positions including Corporate Director of Case Management, Social Work and Discharge Planning for several multi-hospital systems in New Jersey and Philadelphia. As an Interim Director of Case Management, Ms. Kates' skills in Rapid Re-Design has been successfully employed by health systems in Michigan, Tennessee and Maine. Ms. Kates' expertise lies in the development of patient care delivery models, financial recovery, and Case Management programs, with a focus on enhancing and distinguishing the role of Social Work.

WHO SHOULD LISTEN?

Case managers, social workers, directors of care management, directors of utilization review, supervisors that have social workers and case managers reporting to them.

NEW PURCHASE OPTION: Audio Archive

In addition to the regular participation options for HCPro audioconferences— audio tape or audio CD; we are pleased to offer a new option, an audio archive. An audio archive allows you to download the program and play it back at your convenience on your computer or MP3 player.

Purchase a tape, CD, or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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