For many reasons, apologies do work. Listen toDo Apologies Work? Effective Strategies for Reducing Liability Through Error Disclosure, and find out how.
Malpractice is not the only concern. There are ethical obligations to consider as well. This 90-minute program will address these issues, as well as ramifications of disclosure versus non-disclosure, ways to support medical staff when they make mistakes, and the meaning of "transparency."
TAKE A LOOK AT THE AGENDA
- Do apologies work?
- Case study
- The framework of an apology
- When you should apologize
- Is it always appropriate?
- How you should apologize
- What you should disclose
- Why you should disclose
- How you can disclose without admitting guilt
- Who should apologize?
- Should you talk with your patient alone?
- Benefits of apologizing
- Education process
- Training
- Role playing
- Legal aspects
- Why patients sue
- Proof that apologies work
- State apology statutes
- Guidelines for an error disclosure policy (including samples)
- Case study
- Q & A
LEARNING OBJECTIVES
At the end of this audioconference, you will be able to:
- Understand how to effectively disclose information to a patient and the importance of practicing
- Develop a process that will guide you through situations where disclosure is required
- Understand what patients are looking for in a situation where errors have occurred
- Explain why disclosure is better than non-disclosure
MEET THE SPEAKERS
William K. Cors, MD, MMM, FACPE, is an experienced physician executive with a background that includes 15 years clinical practice, 11 years executive hospital/ health system management, and experience as a healthcare consultant. He currently serves as the vice president of medical affairs/ chief medical officer for Good Samaritan Hospital, part of the Bon Secours Charity Health System in Suffern, New York. He also serves as a senior consultant with The Greeley Company.
Catherine Ballard, Esq., is a partner at Bricker & Eckler. Her practice is in the health care department, focusing on the day-to-day operations of health care facilities, their dealings with administrative agencies, and related court proceedings. She works with clients in medical staff and AHP credentialing, quality assessment/ improvement, peer review, physician recruitment and contract negotiations, compliance program development, managed care system development and implementation, and general patient care issues. She has written articles, spoken, and prepared amicus curiae briefs on behalf of professional organizations in both federal and state courts on a number of these issues.
Sylvia C.W. McKean, MD, is associate professor of medicine at Harvard Medical School and medical director of the Brigham and Women's/Faulkner Hospitalist Service in Boston. Over the past ten years, Dr. McKean has received more than a dozen awards for leadership, excellence and teaching. In 2002, she was appointed scholar as a charter member of the Harvard Medical School (HMS) Academy in recognition of excellence in medical education and commitment to improvement and innovation in medical education. Most recently, she received the Society of Hospital Medicine’s 2006 Excellence in Teaching Award in recognition of outstanding teaching in hospital medicine. In addition to implementing hospitalist programs at two hospitals, Dr. McKean is currently working to develop innovative teaching programs addressing topics not traditionally covered in residency training.
WHO SHOULD LISTEN?
Physicians, dentists, podiatrists, allied health professionals, advance practice nurses, physician assistants, risk management, medical staff leaders, medical executive committee members, performance improvement professionals, VPMA, in-house counsel, chiefs of staff, governing board members, CEOs, group practices
NEW PARTICIPATION OPTION: Audio Archive
In addition to the regular participation options for HCPro audioconferences—audio tape or audio CD, we are pleased to offer a new option, an audio archive. An audio archive allows you to download the program and play it back at your convenience on your computer or MP3 player.
Purchase a tape, CD, or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or a refresher for veteran staff.
PROGRAM MATERIALS
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials along with helpful takeaway tools. These materials are provided with PDF links.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
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