AUDIOCONFERENCE ON TAPE OR CD
Sponsored by Patient Flow Solutions: Practical Strategies for Hospital Capacity Management
presented on June 26, 2007
HCPro's popular patient flow audio series is back! This time around, experts Dr. Kirk Jensen, Bud Pate, and Dee Pete will tackle the ongoing problem of emergency department (ED) capacity issues, long waiting room times, and their negative impact on patient satisfaction.
Tired of crowded ED waiting rooms? So are your patients.
For solutions to this costly and frustrating issue, listen to HCPro for this 90-minute audioconference. You'll hear in-depth, how-to advice from experienced consultants who have worked with hospitals just like yours to overcome the harmful effects of ED overcrowding and long wait times. Theyl offer tips and strategies on how to effectively and efficiently move patients into the ED for treatment and out of the waiting room. Plus, you'll also receive field-tested tools in your materials packet that you can put to use right away!
LEARNING OBJECTIVES
By the end of this audioconference, you will be able to:
- Implement systems to average 30 minutes from door to provider for ED patients
- Segment the intake flow to the emergency department for faster care
- See and treat patients without prolonged waits
- Realize a sizable return on investment by satisfying patients and providers
PROGRAM AGENDA
- Rethinking triage
- The "See and Treat" model
- Segmenting incoming patient flow
- Designing capacity to meet demand
- Examples and case studies
- Getting results
- Realizing a return on investment
A Q&A session will follow the presentation.
BONUS TOOLS AND PROGRAM MATERIALS
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials along with these helpful, field-tested tools:
- Patient flow improvement model
- Tool for calculating optimal capacity and staffing for the ED
- Proven triage system that enables “fast tracking”
All materials are provided with PDF links.
FEATURED SPEAKERS
Dr. Kirk Jensen, MD, MBA, FACEP, Vice president of clinical operations, BestPractices, Inc. Dr. Jensen has been medical director for several emergency departments and is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on patient flow, quality improvement, and patient satisfaction both within ED and the hospital. He is currently chair of the IHI community Operational and Clinical Improvement in the Emergency Department. Dr. Jensen also chairs the IHI community Improving Flow in the Acute Care Setting. In addition, Dr. Jensen served on the expert panel and site examination team for Urgent Matters, a Robert Wood Johnson Foundation Initiative focused on helping hospitals eliminate ED crowding and congestion. Dr. Jensen is a speaker and coach for EDs across the country and is the lead author of Leadership for Smooth Patient Flow (2006). He has expertise in workflow redesign, staff satisfaction, patient safety and satisfaction, project management, and other topics related to patient flow, operations, and process improvement.
Bud Pate, REHS, is practice director of West Coast operations for The Greeley Company, a division of HCPro, Inc. Prior to joining The Greeley Company, Mr. Pate spent 15 years at Kaiser Permanente. He was responsible for a wide range of region-wide quality and compliance initiatives during his tenure at Kaiser in Southern California, including standards and survey processes established by the Joint Commission, the Centers for Medicare and Medicaid Services, the California Department of Health Services, and the Office of Statewide Health Planning and Development.
Derenda "Dee" S. Pete, RN, MBA, is a nationally recognized healthcare facilitator and emergency services clinician with experience as a project director, senior consultant, healthcare administrator, and department manager. As a managing partner of InSight Advantage, LP, Ms. Pete helps institutions across the country address difficult operational issues. By combining her knowledge of best demonstrated practices with profound data analysis skills and practical clinical/operational expertise, she has guided her clients toward improved customer service and profitability. Ms. Pete is the co-creator of industry-leading departmental redesign software and review processes. She serves as faculty to Urgent Matters, an ED improvement effort organized by George Washington University and funded by a Robert Wood Johnson Foundation grant. She is the co-author of Quality Measurement: A Practical Guide for the Emergency Department and Solving Emergency Department Overcrowding: Successful Approaches to a Chronic Problem.
WHO SHOULD LISTEN?
- Emergency department providers
- Emergency medicine chiefs
- ED managers
- Chief operating officers
- Nurse executives
- Chief financial officers
- PI/QI directors
- Joint Commission survey coordinators
Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
