Dealing with Disruptive Physicians: How to End Problem Physician Behavior Now

Get the tools you need to make problem physician behavior a thing of the past.

Disruptive physician behavior can take many forms, from repeatedly clashing with staff and peers, to failing to follow important hospital and medical staff policies. Disruptive behavior can undermine patient care and may even break the law by violating the civil rights of fellow workers. The bottom line is that physician behavior that was tolerated in the past will not be tolerated going forward.

Unfortunately, it is not easy to confront physicians about their behavior. It's even harder to get them to change. Dealing with Disruptive Physicians: How to End Problem Physician Behavior Now provides the tools you need to make problem physician behavior a thing of the past. This DVD:

• Trains medical staff leaders in a step-by-step approach to carrying out an intervention with a disruptive physician
• Clarifies the responsibilities of the medical staff for managing physician behavior and the supportive role management, such as the vice president of medical affairs or chief medical officer, can play
• Explains how medical staff leaders should react when a physician fails to correct his or her behavior
• Includes a section that serves as an ideal way for medical staff leaders to open up a discussion with a disruptive physician
• Includes an educational tool for the entire medical staff, orienting them to the medical staff and hospital’s stance on disruptive behavior
• Uses case scenarios that show examples of disruptive behavior and how to intervene

This DVD contains three sections, each specially designed to provide your medical staff with the tools they need to eliminate problem physician behavior:

1) Medical Staff Leadership Training

The first menu option trains medical staff leaders on how to intervene with a problem physician following an episode of disruptive behavior, as well as how to establish and enforce preventive measures and policies.

2) Medical Staff Member Training

The second menu option is designed to be shown to the entire medical staff. It demonstrates what disruptive behavior looks like, how to recognize it, and how it affects the greater environment. It will also orient physicians to the medical staff’s and hospital’s expectations concerning such behavior.

3) Opening for a Face-to-Face Intervention

The third menu option is an ideal way for a leader to open up discussion with a disruptive physician. It consists of a short message directed toward the disruptive physician, encouraging the physician to recognize his or her unacceptable behavior. It helps the physician understand how his or her actions affect other individuals and the organization.

Who should watch this video?

• medical staff leadership
• medical staff professionals
• credentialing committee members
• medical executive committee members
• quality
• risk managers

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