In a perfect world, medical information moves with the patient, so caregivers can stay informed at every turn. However, patient handoffs, also known as handovers or patient care transitions, are too often and too easily disrupted due to factors such as interruptions, lack of clarity with the process, non-standardized technique, or incomplete information.
Hospitals and health facilities need a standard process in place that keeps patients safe and caregivers informed as patients move from one caregiver to another or one department to another.
Handoff strategies for the global healthcare community
If your healthcare organization has questions about the handoff communication process, or needs help to develop a standardized approach, Handoff Communication, Global Edition: Safe Transitions in Patient Care has the answers.
Author Kurt Patton, former executive director of accreditation services for The Joint Commission, applies his expertise in the area of patient handoffs to the unique problems facing hospitals across the globe. This book explores many of the problems and challenges you face during the handoff process and offers tools to help you:
- Develop a logical handoff communication policy
- Implement the policy in your facility
- Monitor its effectiveness
Handoff Communication, Global Edition also features a foreword written by Dr. Thanasekaran Sinnathamby, group vice president of quality and chief medical officer at Singapore-based Parkway Hospitals, which touches on one hospital system’s efforts to improve handoff communication.
Design a handoff communication process that works for your facility.
Handoff Communication, Global Edition highlights specific staff roles and techniques for staff training; as well as challenges that must be overcome in order to perform patient handoffs effectively. Tailored toward the patient safety needs of international healthcare professionals, this valuable and easy-to-read guide offers:
- Patient safety-focused content specifically for international readers
- Field-tested advice and examples of success
- Sample charts and figures
- Answers to frequently asked questions
- Case studies of successful handoff process implementation
- Downloadable forms that can be customized to suit any facility
Forms and tools available online!
Handoff Communication, Global Edition: Safe Transitions in Patient Care features more than five sample tools to help you create a handoff communication policy in your hospital. Available online at HCPro's global Web site, these useful tools can be downloaded and modified to meet your specific needs:
Take a look at the table of contents:
- Chapter 1: The handoff communication goal
- Interpreting the goal
- Meeting the goal
- Design considerations
- Tips for improving handoff communication
- Chapter 2: Problems and challenges in various settings
- Nursing
- Physician-to-physician
- Chapter 3: Resources
- Chapter 4: Design and implementation
- Design for patient safety
- Staff involvement
- Medical staff
- Implementation tips
- Chapter 5: Policy development
- Chapter 6: Staff training
- Language
- Active communication and active listening
- Chapter 7: Monitoring effectiveness
- Chapter 8: Barriers to overcome
- Time
- Buy-in
- Information needs
- Appendix A: Resources
- Appendix B: Frequently asked questions
- Appendix C: Case studies and field tools
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