Based on one of the most popular sessions at the 2007 ENA Leadership Conference, "The Risky Business of Triage," presented by Shelley Cohen.
AUDIOCONFERENCE ON TAPE, CD OR AUDIO ARCHIVE
Sponsored by A Practical Guide to Nurse Management in the ED
presented on July 17, 2007
As the gateway to emergency care, triage stands at the forefront of a very challenging environment. The pace is frenetic, patient history is limited, and expectations run high—elevating the risk of dangerous mistakes that ultimately lead to negative patient outcomes.
Sound triage documentation, competent staff, and proper quality review processes are essential to avoiding malpractice and noncompliance. Learn to minimize your potential for legal liability by exploring the risk management issues and evidence-based strategies directly related to triage.
Practical strategies to improve your triage processes
Listen to HCPro for The Risky Business of Triage: Strategies to Improve Performance and Avoid Legal Liability. During this 90-minute audioconference, expert speakers Shelley Cohen, RN, BS, CEN, and Dinah Brothers, RN, JD, will discuss the major risks associated with triage, including acceptable and unacceptable practices, competency, documentation, and legal issues. In addition, their use of several case studies will help listeners analyze their own triage standards of practice and identify ways to improve nurse performance and patient outcomes.
At the conclusion of this program, participants will be able to:
- Demonstrate an understanding of common terms used when a risk issue arises for nurses in triage
- Identify two common triage practices that increase risk for the nurse and the organization
- List two examples of how triage can be perceived to affect patient outcomes
- Relate triage competency, documentation, and procedures to risk potential
- Identify two strategies to avoid potential risks of triage
BONUS TOOLS
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and these valuable tools:
- Example of triage quality improvement form/indicators
- Pertinent negatives/positives documentation sheet
- Reference sheet comparing the Emergency Severity Index (ESI) to Canadian Triage and Acuity Scale (CTAS) triage systems
- Glossary of terms
- Reference/resource list
These materials are provided with PDF links.
AGENDA
- Triage and malpractice
- Terms with which ED nurses should be familiar
- Examples of acts of omission and commission
- Applying principles of risk to the triage process
- Triage and patient outcomes
- Triage decision-making
- Affects on patient and family
- Application to facility policy and procedure
- Triage standards of practice
- Five-level triage and evidence-based triage practice
- Strategies to avoid potential risks of triage
- Documentation concerns
- Assessing competency for nurses to perform triage
- Quality review of triage processes
A Q&A follows the presentation.
FACULTY
Shelley Cohen, RN, BS, CEN, is the educator and consultant for Health Resources Unlimited, a company providing leadership development and triage education and consulting. Her humorous approach to problem-solving has captivated audiences nationwide. She brings more than 30 years of experience into the classroom and is nationally known as an author, speaker, and coach. This is the 10 year anniversary of her comprehensive triage program, Emergency Triage Toolbelt, which has been presented from Maine to Alaska. Currently active as a PRN ED staff nurse, she also reviews legal cases for attorneys relevant to the ED setting.
Dinah Brothers, RN, JD, practices administrative/regulatory law focusing on licensing issues for healthcare professionals. Prior to entering private practice, Dinah worked as a Senior Staff Attorney for the Texas Medical Board litigating cases against Texas physicians for violations of the Medical Practice Act. After gaining invaluable insight into the operations of regulatory boards, Dinah turned her focus toward defending healthcare professionals in disciplinary proceedings before their respective licensing boards. Prior to attending law school, Dinah worked as a nurse for ten years.
WHO SHOULD LISTEN?
ED Managers, ED triage nurses, ED charge nurses, risk managers, nurse managers, directors of nursing, chief nursing officers (CNOs), VPs of nursing, HR directors, staff educators
NEW PURCHASE OPTION: Audio Archive
In addition to the regular purchase options for HCPro audioconferences, audio tape or audio CD, we are pleased to offer a new option, an audio archive. An audio archive allows you to download the program and play it back at your convenience on your computer or MP3 player.
Purchase a tape, CD, or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
