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AUDIOCONFERENCE ON TAPE, CD OR AUDIO ARCHIVE
Sponsored by Patient Access Resource Center

presented on July 25, 2007

A unique and successful method of PFS benchmarking
Are you 100% satisfied that your benchmarking efforts are resulting in real process change? If not, you may be costing your organization money and diminishing the efficiency of the operation. To reverse this trend and continue to grow, consider proven, unique benchmarking strategies that have worked in other industries.

Listen to PFS Benchmarking: Strategies to Apply a Proven, Unique Approach. In this 90-minute audioconference, learn how to implement a benchmarking method that has paid dividends in other industries. Our expert consultant discusses proven, adaptable techniques for benchmarking and translate them into a simple six-step process. Then, our expert PFS director discusses how she inherited a department in need of fresh inspiration and how she infused innovative and original concepts, getting them to move beyond underperforming, old benchmarking efforts.

At the end of this audioconference, you will be able to:

• Construct and implement a sustainable PFS benchmarking process
• Select key performance indicators to benchmark and how to use that information to improve your PFS operation
• Comprehend the importance of comparing your metrics to your prior standards, as well as the results of your peers
• Direct your staff to work as a team, chart current operations, and redesign workflow to accomplish objectives
• Use dashboards to help identify benchmarks to cover the complete flow of revenue

AGENDA

• Non-healthcare approach to benchmark PFS
• What can we learn from other business models
• How do we apply those principles to our business
• A six-step process for benchmarking PFS
• Decide what process to benchmark
• Form your team
• Identify partners
• Collect and analyzing information
• Developing outcome measures and action plan
• Lessons from top performers:
• Analyze and optimize the chargemaster
• Review all contracts
• Collect cash upfront for deductibles and co-insurance rather than bill later
• Provide daily monitoring tools and constant feedback to PFS staff
• Flow chart current processes
• Case Study: Washington Hospital Center
• New age benchmarking: How to identify and break bad habits
• Think outside the box and develop a plan that works for your organization
• How to sell a new approach to your administration
• Benchmarking solutions
•  Identifying  a spectrum of benchmarks to cover complete flow of revenue
• Dashboard measures
• Average daily collections
• Average staff productivity and quality
• Credit balances
• Aging by payer and dollar tier
• Cash collection
• Daily, weekly, monthly snapshot report plus comparison to last year
• Posted vs. released
• Places where revenue can get lost/black holes
• Compelling results

BONUS TOOLS
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and these valuable tools:

1. Curriculum outline for training
2. List of dashboard measures
3. Process map
4. Schematic of benchmarking process

These materials are provided with PDF links.

MEET THE SPEAKERS
Laura Handy-Oldham, MHA, Director of Patient Accounts, Washington Hospital Center, Washington, DC. Laura possesses over 10 years of experience in the area of hospital revenue cycle administration. She has managed most areas of the revenue cycle including admitting and registration, financial counseling, chargemaster maintenance and pricing, and patient accounting. 

Paul Fogel, MBA, President, Executive Information Systems Inc. Lake Oswego, OR. Paul's company  produces financial reporting and forecasting systems for hospitals.  Additionally, Executive Information Systems, Inc., offers services in productivity improvement, benchmarking, operations analysis, feasibility studies and business planning. Fogel has worked with more than 60 hospitals, presented to numerous executive committees and worked extensively with healthcare managers. 

WHO SHOULD LISTEN?

• PFS managers
• Patient access managers
• Billing professionals
• Managed care contractors
• Revenue cycle managers
• Chief Financial Officers
• Vice Presidents of Finance

NEW PURCHASE OPTION: Audio Archive
In addition to the regular participation options for HCPro audioconferences, audio tape or audio CD, we are pleased to offer a new option, an audio archive. An audio archive allows you to download the program and play it back at your convenience on your computer or MP3 player. Purchase a tape, CD, or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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