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The perfect training program to achieve first-rate customer satisfaction!

With too much to do and not enough time to get it done, it can be all too easy for your staff to forget about the needs of the person they're there to help: the patient. What's not easy to forget are the consequences—patient dissatisfaction and complaints. Unhappy clients can be more inclined to take legal action.

That's why we've developed Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations. It's the best video training program on the market to ensure happy customers. This 10-minute video features engaging customer interaction models that show your staff the right way (and wrong way!) to respond to a patient's complaint.

Today, more than ever, it's important to learn how to handle patient complaints easily and quickly. This video walks your staff through 4 easy-to-remember steps for managing patient complaints:

1. Stop and recognize the individual in front of you
2. Take time to listen
3. Acknowledge, agree, and act
4. Treat the individual with care

Your staff will have the tools they need for successful service recovery. Use this training program organization-wide for all levels of staff in periodic inservices and employee orientations.

Putting Customer Satisfaction First will help boost your organization's patient relations ratings and problem resolution skills in no time!

The training program includes the Putting Customer Satisfaction First video and a 10-pack of workbooks with exams.

Additional workbooks

To purchase additional training workbooks, please call 800/650-6787. Putting Customer Satisfaction First workbooks are sold in packages of 10 for $29.

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