HCM Marketplace

TAKE A LOOK AT THE AGENDA

1. Transition planning for the MSO
   1. Seamless
   2. Structure - follow the plan
2. How to prepare the Medical Staff Leaders for staffing changes in the MSO
   1. Ritual
   2. Know your resources
3. Recruiting and training tips for your newest MSO team member
   1. Vision
   2. Match skill sets with culture
   3. Define expectations and enforce accountability
4. Building a MSO team
   1. Setting the example
   2. Respect - getting it right the first time
   3. Clarity
5. How to achieve and maintain MSO satisfaction
   1. Tools
   2. Recognition
   3. Education
   4. Opportunity
6. Q&A

LEARNING OBJECTIVES

At the end of the program, participants will be able to:

• Perform an effective recruitment and selection process to hire the “right fit” team member
• Construct a solid staffing transition plan
• Identify how to work with your Medical Staff and Administrative Leaders to successfully ease them through the staffing transition
• Recognize the “red flag” signs when it’s time for a change
• Identify career options that exist within the Medical Staff Services field – opportunities, opportunities, opportunities!

RECEIVE A STAFFING TRANSITION MATRIX

Participants will receive a Staffing Transition Matrix to help them navigate the MSO transitional challenges discussed during the audioconference. Speaker Donna K. Goestenkors, CPMSM, will customize the tool to address the specific staffing transition obstacles that attendees present during the Q & A portion of the program. This matrix will provide listeners with a step-by-step approach to ensure a smooth transition when a staff member leaves the MSO—from contacting human resources to notifying medical staff leaders.

MEET THE SPEAKERS

Donna K. Goestenkors, CPMSM, is a consultant for credentialing and privileging at The Greeley Company, a division of HCPro, Inc. Goestenkors brings over 20 years of credentialing and accreditation experience to her work with hospitals, healthcare systems, health plans, medical groups, and credential verification organizations nationwide. She has particular expertise in Joint Commission standards compliance, bylaws, rules and regulations, staffing, credentialing, clinical privileging, budget compliance, and technology improvements. She also advises clients in leadership, office policies, procedures and practices.

Joshua E. Jensen, II, MD, is a general surgeon in private practice at a community hospital in St Louis, MO, associated with Washington University Medical Center. Over 30 years of practice, he has been actively involved in various aspects of medical staff governance and leadership. He has chaired the Medical Staff Quality Care, Medical Executive, Credentials, and Admissions Committees. He has served as Chief of Staff as well as a member of the Board of Trustees of the hospital. He presently chairs the By-Laws Committee of the Medical Staff and the Patient Care Committee of the Board.

WHO SHOULD LISTEN?

MSPs, medical staff leaders, credentialing committee members, medical executive committee members, credentialing coordinators, managers of medical staff services, human resources professionals, medical services professionals

NEW PURCHASE OPTION

In addition to the regular participation options for HCPro audioconferences, audio tape or audio CD, we are pleased to offer a new option, an audio archive. Audio archive allows you to download the program and play it back at your convenience through your computer or MP3 player.

Purchase a tape, CD, or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

• Audioconferences

• Other Medical Staff Products