Streamlining the Referral Process
Product Description:
AUDIOCONFERENCE ON TAPE, CD OR AUDIO ARCHIVE
sponsored by Private Practice Success
presented on September 27, 2007
Increase referral revenue by 10-15%—we'll show you how!
Patient referrals are critical to the bottom-line success of your medical practice. In order to increase revenue, it’s vital to strike the right balance of strong referrals, efficient turnaround times, and a steady volume of business. Practices can achieve this by identifying the right referral sources and developing and implementing service agreements that benefit all parties involved: primary care physicians, specialists, and patients.
Listen to HealthLeaders Media for this 60-minute audioconference to learn how to craft service agreement contracts that can help increase your referral revenue. Two expert presenters will share their strategies for finding and attracting the best referral sources and teach you how to construct referral agreement contracts that result in bringing in the right type of work that will lead to consistent business. Find out how the right service agreement not only satisfies a referring physician's needs, but also reduces wait times and increases patient satisfaction. Hear practical advice you can put to use right away, and start increasing profit without increasing your workload.
LEARNING OBJECTIVES
By the end of this program, you and your colleagues will be able to:
- Identify valuable referral sources
- Formulate a service agreement contract
- Create systems that make sense and improve work flow
- Improve patient care
- Increase revenue from referrals as much as 10-15%
- Measure the effectiveness of the agreement
PROGRAM AGENDA
- Identifying referral sources
- Analyze payer contracts and other possible referral sources
- Market your practice to gain referrals
- Establishing service agreement contracts
- Components of a service agreement
- Define the work and how it will be packaged
- Identify the benefits for both parties
- Streamline the referral process
- Measure results and audit the process
- Outcomes of a successful agreement
- Reduced waiting time
- Increase in patients
- Increased revenue
- Better workflow
- Integrating the agreement into the practice
- Train staff to be efficient during the referral process
- Improve customer service to retain patients
- Implementation checklist
- Q&A session
FEATURED SPEAKERS
Lisa Eavenson, CMPE, CPC , is a consultant with Gates, Moore & Company in Atlanta. Eavenson's experience includes multi-site physician practice administration and directorship of a hospital-based Management Services Organization (MSO). Eavenson’s consulting experience includes physician office information technology, coding, operations, practice establishments, and ongoing practice management assistance. She has worked with primary care and multi-specialty physician groups. Eavenson is a Certified Medical Practice Executive through the American College of Medical Practice Executives and a Certified Professional Coder through the American Academy of Professional Coders. She is a member of the national Medical Group Management Association, Georgia Medical Group Management Association, and the Health Information and Management Systems Society.
Mark Murray, MD, MPA, is a principal at Mark Murray and Associates in Sacramento, CA. Murray's experience includes 19 years with Kaiser Permanente in Sacramento. At Kaiser, he held various administrative positions, including assistant chief of medicine for North Sacramento Valley, where he had operational responsibility for the care of 270,000 patients, and director of a regional call center that served 1.2 million patients. After developing multiple operational quality improvement efforts, Murray now consults with healthcare organizations in the U.S. and abroad on quality improvement strategies including improving efficiency in office practices, developing and maintaining healthcare teams, changing management in healthcare settings, physician compensation, and “big system” flow. His primary and unique area of expertise is in access to care; including patient access to appointments in primary, specialty, and ancillary care; patient access to information; and healthcare demand/supply matching and balance. He draws on his direct experience in healthcare delivery and management, his unique perspective as a physician who practiced in multiple environments, and his understanding of other businesses and industries that use flow and demand /supply matching.
PROGRAM MATERIALS
Program materials are provided with PDF links.
WHO SHOULD LISTEN?
- Physicians
- Practice administrators
- Office managers
- Medical staff office administrators
- CEOs and COOs of medical group practices
- Business development professionals
- Marketing professionals in single and multi-specialty physician practices
NEW PURCHASE OPTION — AUDIO ARCHIVE
In addition to the regular participation options for HealthLeaders Media audioconferences, audio tape or audio CD, we are pleased to offer a new option, an audio archive. Audio archive allows you to download the program and play it back at your convenience through your computer or MP3 player.
Purchase a tape, CD, or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
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