WEBCAST ON CD
Sponsored by Failure Modes and Effect Analysis: Templates and Tools to Improve Patient Safety
and Briefings on Patient Safety
presented on September 24, 2007
Listen to HCPro and expert speakers to include Ken Rohde of the Greeley Company, Annette Bollig, MSN, RN, and Robert J. Mullen, Pharm.D for this 90-minute webcast. We provide advice, tips, examples, and a better understanding of ways data can help and hurt an organization, types of data for collection, data that explains “what” happen vs. “why” it happened, misleading data, and more. Listen to a program that will provide healthcare professionals with the information and tools they need to address this critical issue.
TAKE A LOOK AT THE AGENDA
- Data collection
- Data- It can help or hurt us
- Types of data we collect
- Three data failures we want to prevent
- Data misleading us into the wrong course of action
- Missing clear indicators of a problem
- All of our energy going to collection of data which keeps us from making changes
- Do you know how much your data collection is costing?
- Data solutions
- Children’s Hospital of Philadelphia’s approach to data collection and use
- Data trending
- Common cause analysis
- Common cause of “Why” data
- Children’s Hospital of Philadelphia’s approach to common cause analysis
- Presentation of data
- Different data presentations at different levels in the organization
- Roll your data up and down
- Smoothing
- Presenting data to the senior leaders and the board
- Stay the course or change direction
- Using dashboards
- Putting it all together
- 10 key reminders for effective use of your data
- Q & A
LEARNING OBJECTIVES
At the conclusion of this webcast, you will be able to:
- Explain the important role of data in making good decisions
- Illustrate a simple set of techniques to improve your trending
- Describe the value of looking collectively at your root cause and apparent cause analyses to make strategic changes in your organization
- State key concepts of effective presentation of data so that it can effectively cause change
MEET THE SPEAKERS
Ken Rohde is a senior consultant for patient safety and process improvement for The Greeley Company in Marblehead, MA. He brings over 25 years of experience in quality management to his work with hospitals and medical centers across the country. Mr. Rohde's roles in performance improvement and project management make him uniquely qualified to assist medical staffs and hospital leaders develop solutions to their toughest challenges.
Annette Bollig, MSN, RN, is the Director of the Center for Quality and Patient Safety at The Children's Hospital of Philadelphia, which has recently been ranked the number 1 pediatric hospital by US News and World Report. Annette spent the first 25 years of her career in Pediatric nursing, and has been working in Quality Improvement and Patient Safety for 12 years. For the past two years she has been the Director for the Center for Quality and Patient Safety at the Children's Hospital of Philadelphia, and has worked with the Senior Leadership Team and the department staff to build a Root Cause Analysis program that is supported by leadership, is visible and is positioned to ultimately reduce the chance that the next patient will be harmed.
Robert J. Mullen, Pharm.D., is a clinical process manager for the Center for Quality and Patient Safety at The Children's Hospital of Philadelphia. Mullen is a pediatric clinical pharmacist with over 16 years of healthcare experience prior to joining the Center for Quality and Patient Safety. He was instrumental in establishing the format and methodology that is utilized at CHOP for conducting root cause analyses and common cause analyses.
WHO SHOULD LISTEN?
Hospital risk and QA professionals; department leaders who need to support RCAs; CNOs; and CMOs
PROGRAM MATERIALS
You will receive presentation slides, and other materials that you can print and distribute to all peers at your location.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
