Transforming Case Management Models (Audio Conference)

BONUS TOOLS

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and these valuable tools:

1. Evolving Core of Case Management Functions: Diagram, Definitions, and Audit Tool
2. Recommended Comparative FTE Table using CMI
3. Care Coordination Competencies
4. Sample Data Dashboard
5. 2 Process Algorithms: Non-integrated and Integrated CM Roles

These materials are provided with PDF links.

LEARNING OBJECTIVES

At the conclusion of this program, you'll be able to:

1. Identify the key factors that influence hospital case management models (e.g. payer mix and relationships, physician infrastructure, technology, quality mandates, market share)
2. Define the basic deliverables for which case management services are accountable and have the authority necessary to produce success (i.e. the Case Management Dashboard)
3. Audit the evolving core of functions within case management services from access to continuum and contracting
4. Review the fundamental departmental structure, FTEs, role of social work and other professionals, and assignment options for producing key deliverables, including formulas for calculating PTO time, weekend coverage, etc.
5. Outline the reasons that case management does not fit into traditional productivity and time management formulas
6. Recognize the need to constantly morph and evolve your model while maintaining basic functions such as hiring, orientation, UR, and weekend coverage

AGENDA

1. Case Management coming of age
1. Scope and standards
2. Authority
3. More similarities than differences
2. Factors that influence models
1. Leadership
2. "Inheritance" and talent pool
3. Objective factors: Payer mix, technology, regulations
4. Subjective factors: Workarounds
3. Case Management data dashboard
1. Data dashboards define "deliverables"
2. Results vs. process data
3. Basic elements
4. Optional elements
4. Fundamental department structure
1. Evolving core of functions from access to contracting
2. Determining FTEs
3. Deployment
5. Why Case Management doesn't fit into the box
1. Challenge of measuring productivity
2. Time-sensitive tasks
3. Cognitive load
6. Morphing models, developing people, and maintaining operations
1. Keep operations running throughout constant updates
2. Maintain focused energy (i.e., your "edge")

A question & answer session follows the presentation.

FACULTY

Karen Zander, RN, MS, CMAC, FAAN, is Principal and Co-owner of The Center for Case Management, Inc. Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a "Cutting Edge" leader. She is the editor of Managing Outcomes through Collaborative Care, from the American Hospital Publishing Co, and The New Definition newsletter.

WHO SHOULD LISTEN?

Directors of case management, case managers, hospital administrators, nursing administrators, physician advisors, quality professionals, and social workers

NEW PURCHASE OPTION: Audio Archive

In addition to the regular purchase options for HCPro audioconferences, audio CD, we are pleased to offer a new option, an audio archive. An audio archive allows you to download the program and play it back at your convenience on your computer or MP3 player. Purchase a CD or audio archive of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

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