HCM Marketplace

AUDIOCONFERENCE ON TAPE, CD OR AUDIO ARCHIVE

Sponsored by Patient Access Resource Center

presented on September 27, 2007

NAHAM members may claim contact hour credit for listening to this program to recertify the CHAA or CHAM.

How can you improve quality and productivity in your staff? How can you get your scheduling and registration employees to come together as a team and unite in a common goal of making your department run more efficiently? How can you ensure your staff feels relevant and are engaged in their duties?

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Incentive programs are a powerful tool for increasing departmental efficiency and raising staff morale. As they begin to appear more frequently in mid to large-sized hospitals, it is important to recognize the characteristics that make incentive plans successful.

Listen to this 90-minute audioconference Incentive Programs for Access Staff: Motivate employees and improve efficiency. Our panel discusses how incentive programs for scheduling and registration staff are the wave of the future in employee productivity. You'll learn the proper metrics to measure, the appropriate incentives to offer, and strategies for keeping your staff constantly connected and motivated. Several case studies are presented, and each panelist provides specifics about their experiences implementing successful incentive programs.

At the end of this audioconference, you will be able to:

• Implement an incentive program to raise productivity in your scheduling and registration staff
• Formulate reasonable targets to ensure your staff has attainable goals
• Audit incentive plans to continually raise the bar for staff
• Determine which staff members to include in the incentive plan and how much to reward them
• Identify corrective action for staff not meeting quality and productivity standards

AGENDA

• The success of incentive programs at TriHealth, Inc.
• A productive, stable environment in the central scheduling department
• Steps resulting in minimal turnover, reduced costs
• Internal employee survey
• Central scheduling incentive programs
• Development and implementation: How to get started 
  • Define objectives
• Gather data to support incentive plan
• Strategies to create targets and define the measurables
• Set clear objectives and targets 
• The role of ongoing training
• Payout structure
• The audit process: Frequency of audits and reporting mechanisms  
• Registration incentive programs
  • Development and implementation: How to get started
• How to perform a complete cost and benefit analysis
• Keys to obtain administrative approval  
• How to identify and request system programming
• Steps to develop policies and procedures
• Strategies to create targets and define measurables
• Improve accuracy, reduce re-work costs, improve productivity, motivate staff
• Set realistic targets and validate the audit
• Payout structure
• The audit process: Create a standard and include everyone
• 100% audit if system tracked
• Barriers: Staff morale, HR acceptance, getting comfortable with proposed target
• Return on Investment
• Q & A

MEET THE SPEAKERS

Beverly McCauslin is the Manager of Central Scheduling and Communication Support for TriHealth, Good Samaritan and Bethesda North Hospitals in Cincinnati, Ohio.  She has worked in the medical field for 38 years and has a diverse background in both the private and public sector.

Linda Hogel, RN, is the Project Coordinator for Access/Care Management at TriHealth, Inc, in Cincinnati, Ohio.  Possessing over 30 years of experience in the industry, she serves as liaison with all payers regarding compliance with contractual agreements and governmental regulations for Utilization and Access activities.

Marilyn Lipka possesses over 20 years experience in Healthcare Financial Management.  She is currently a Vice President with Wolfskill and Associates, Inc. which is a National Healthcare Revenue Cycle consulting firm. 

WHO SHOULD LISTEN?

This program is ideal for:

• PFS Directors
• Patient Access directors
• Patient Access managers
• Scheduling/Registration Staff
• VPs of Finance
• Patient Access educational staff responsible for training, quality and productivity

NEW PURCHASE OPTION: Audio Archive

In addition to the regular participation options for HCPro audioconferences, audio tape or CD, we are pleased to offer a new option, an audio archive. An audio archive allows you to download the program and play it back at your convenience on your computer or MP3 player. Purchase a tape, CD, or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

Publisher :  HCPro, Inc
 
Product Types :

• Audioconferences

Departments :

• Other Finance Products

ORDER CLASS: F_09-27-2007
SOURCE CODE: EHCM