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AUDIOCONFERENCE ON CD OR AUDIO ARCHIVE

This program is sponsored by RADAR Medical Systems – radarmed.com

presented on October 22, 2007

Are you having trouble tracking the time between when nursing is notified of a critical test result and when the physician responds? Do you know which tests should be marked stat? Confused? So are a lot of your colleagues. Compliance on nearly all Joint Commission (formerly known as JCAHO) goals for the first quarter of 2007 went up with one exception – critical test reporting (CTR). Effective communication of critical test results is more than a Joint Commission goal – it’s a requirement for patient safety. Hospitals struggle with properly identifying results and getting them to physicians quickly enough. Our expert speakers address these critical issues to help improve your hospital’s patient care and boost Joint Commission compliance.

Improve the timely and effective communication of critical test results.

Listen to HCPro's Critical Test Results: How to boost patient safety and comply with Joint Commission requirements. During this 90-minute audioconference, expert speakers Vineet Arora MD, MA, and Julie K. Johnson, M.S.P.H., Ph.D., combine theory with reality to provide listeners with the tools and information needed to improve critical test results.

BONUS TOOLS

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and these valuable tools:

1. Process map tutorial
   
2. Improvement plan

LEARNING OBJECTIVES

At the conclusion of this program, you'll be able to:

1. Describe types of communication failures and impact on patient safety
2. State expected Joint Commission (formerly JCAHO) communication goals for critical lab tests
3. Explain strategies from other industries for safe and effective communication
4. Implement improvement methods for communication of critical test results in your clinical care setting

AGENDA

1. Patient safety and communication
2. Critical lab test
   1. Where and why things are falling through the cracks
   2. The need for systems changes/improvements
      1. Processing information
      2. Principles of effective communication
         1. Getting confirmation
         2. Getting a read back
         3. Comparing your organization to Joint Commission standards
         4. Setting an improvement goal
         5. Implementing changes that others have used in similar settings
3. Model for improvement
   1. Principles of quality improvement
      1. How to use process improvement techniques to make the critical test reporting safer
      2. Tools to investigate why critical tests are falling through the cracks
4. Building on a standard process
5. Institutional examples
6. Q & A

A basic understanding of The Joint Commission’s National Patient Safety Goals is helpful.

MEET THE SPEAKERS

Vineet Arora MD, MA, is an Assistant Dean at the Pritzker School of Medicine and Associate Program Director for the Internal Medicine Residency at the University of Chicago.  She earned her medical degree from Washington University in St. Louis, and a Master's in Public Policy from the University of Chicago Irving B. Harris School of Public Policy Studies.  In her current roles, she is responsible for incorporating innovative educational and systems initiatives to improve student and resident education while improving patient care.

Julie K. Johnson, MSPH, PhD, is an Assistant Professor of Medicine at the University of Chicago.  Dr. Johnson’s career interests involve building a series of collaborative relationships to improve the quality and safety of health care through teaching, research, and clinical improvement, with the ultimate goal to translate theory into practice while generating new knowledge about the best models for improving care.  Dr. Johnson has a master’s degree in public health from the University of North Carolina and a PhD in evaluative clinical sciences from Dartmouth College in Hanover, NH. Dr. Johnson uses qualitative research methods to better understand processes of care and the effect of the caregiving process on clinical teams, teamwork, and patients and families.

WHO SHOULD LISTEN?

Quality improvement officers, patient safety officers, risk managers, survey coordinators, nursing, front line providers (nurses, physicians), pharmacists, lab technicians, lab directors, radiologists

NEW PURCHASE OPTION

In addition to the regular purchase options for HCPro audioconferences, audio CD, we are pleased to offer a new option: audio archive. An audio archive allows you to download the program and play it back at your convenience on your computer or MP3 player.

Publisher :  HCPro, Inc
 
Product Types :

• Audioconferences

Departments :

• Other Quality/Patient Safety Products

ORDER CLASS: Q_10-22-2007
SOURCE CODE: EHCM