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AUDIOCONFERENCE ON CD OR AUDIO ARCHIVE

Sponsored by
 Credentialing Resource Center

presented on November 6, 2007

Ineffective committee meetings and lack of physician support can lead to wasted time, non-compliance risk, and a negative impact on your facility’s bottom line. Learn how to drive quality by increasing committee effectiveness.

Listen to HCPro's Optimize Credentialing and MEC Meetings: Achieve effectiveness through MSP/med staff collaboration and gain the tools you need to make your committees more efficient and productive.

The evolving roles of credentialing coordinators and MSPs in medical executive committee (MEC) and credentials committee meetings go far beyond sending notices, preparing agendas and taking minutes. Every meeting presents an opportunity for MSPs to lend their unique expertise to medical staff leaders for the purpose of making these meetings more productive and efficient. Medical staff leaders, likewise, can benefit from tapping into MSPs' experience in instructing new committee members on their roles and responsibilities. After all, committee membership turns over frequently and MSPs often are the only constant in the process. This audio shows both sides how they can collaborate to achieve the best results.

During this program, you will learn how to:

• Clearly define your roles and responsibilities and assert yourself on these committees
• Evaluate and manage the effectiveness of committees and meetings
• Obtain MD champions and build partnerships to facilitate MSO/credentialing process improvements
• Train new MD members

AGENDA

1. Defining the roles and responsibilities of MEC and credentials committees
1. Organizational characteristics that affect roles
2. Know your organization’s culture
3. Boundaries
4. MSP’s perspective
5. Medical staff member’s perspective
2. Getting MD champions: Building partnerships to facilitate MSO/credentialing process improvements
1. Training new committee members and administrators on the process
2. Finding a strong leader
3. Techniques for securing support
3. Evaluating and managing committee effectiveness
   1. Flow effectiveness
   2. Pre-planning
   3. Orientation issues
      1. Making sure roles and responsibilities are known
      2. Offering members one-on-one time with MSPs
      3. Helping members set goals and identify realistic projects
   4. Addressing physicians in general
   5. Conducting committee meeting “audits”
4. Q&A

LEARNING OBJECTIVES

At the end of the program, participants will be able to:

1. Identify the roles and responsibilities of committee members and MSPs
2. Evaluate the effectiveness of the committee
3. Formulate ways to better train committee members

BONUS TOOLS

Along with your materials packet, you will receive:

• Survey for committee members on effectiveness
• Process for conducting a committee evaluation

MEET THE SPEAKERS

Donna K. Goestenkors, CPMSM, is a consultant for credentialing and privileging at The Greeley Company, a division of HCPro, Inc. Goestenkors brings over 30 years of credentialing and accreditation experience to her work with hospitals, healthcare systems, health plans, medical groups, and credential verification organizations nationwide. She has particular expertise in Joint Commission standards compliance, bylaws, rules and regulations, staffing, credentialing, clinical privileging, budget compliance, and technology improvements.

Kathy Matzka, CPMSM, CPCS is a speaker, consultant, and writer with more than 20 years of experience in medical and professional staff services. She is a contributing editor for HCPro’s publication The Credentialing and Privileging Desk Reference and the author of JCAHO Compliance Guide to Medical Staff Standards, Third Edition and MSPs Take Charge: Practical Steps to Promote Yourself and Get the Respect You Deserve. She is certified by National Association Medical Staff Services (NAMSS) in both management of medical staff services and provider credentialing.

Eli R. Shuter, M.D., is a semi-retired neurologist with a career in both academic medicine and private practice. A graduate of Washington University School of Medicine, he was the founder and first president of the St. Louis Neurological Institute. Dr. Shuter was also associate chief and chief of the 600 member medical staff of a large community hospital, where for ten years he also served as chair of the credentials committee.

WHO SHOULD LISTEN?

Medical staff coordinators, medical staff leaders and professionals, credentialing coordinators, physicians, administration, CMOs, medical executive committee members and chairs, credentials committee members and chairs, HR

NEW PURCHASE OPTION

In addition to the regular purchase option for HCPro audioconferences, audio CD, we are pleased to offer a new option, an audio archive. Audio archive allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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