CE Article: Improving Patient Satisfaction One Focus Group at a Time
Our CE articles, which are also located in The Reading Room of StrategiesforNurseManagers.com, cover a variety of educational topics that will add value to your professional career. Read the article and click on all appropriate links that provide supplemental information on the topic. Then, take and pass the 10-question quiz at the end to earn your CE credits. The quizzes, which cost $10 apiece if purchased separately, are included as a member benefit of StrategiesforNurseManagers.com. Become a member (http://www.strategiesfornursemanagers.com/subscribe.cfm) or sign up for a 30-day free trial (http://www.strategiesfornursemanagers.com/free_trial.cfm) today.
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After reading this article, you will be able to:
- Describe how focus groups shaped the development of Owensboro Medical Health System's new cancer center
- Identify strategies for implementing focus groups at your facility
- Evaluate the benefits of focus groups for promoting patient satisfaction
Audience
Nurse managers, chief nursing officers, directors of nursing, directors of human resources, staff development specialists, staff nurses
Accreditation Statement
This educational activity for one (1) nursing contact hour is provided by HCPro, Inc. HCPro, Inc. is accredited as a provider of continuing education in nursing by the American Nurses Credentialing Center's Commission on Accreditation.
Online learners get 30-day access to the course materials. HCPro will e-mailed you a user name and password within one to three business days after we receive payment (credit card purchasers can gain access quickly—after we verify the credit card number).
If you have questions, e-mail Customer Service or call 877/727-1728.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
