AUDIOCONFERENCE ON CD OR AUDIO ARCHIVE
Sponsored by Patient Access Resource Center
presented on February 1, 2008
Reduce wait times. Improve denial management.
West Jefferson Medical Center, just outside of New Orleans, has seen a substantial increase in patient volume following the tragic events of Hurricane Katrina in August 2005. Yet average wait time in the hospital has been reduced from more than 20 minutes to almost no delay at all. The reason? Implementation of interactive, user-friendly kiosks in the admissions department help expedite patients much quicker than the traditional interaction with access staff.
Beverly Hospital in Massachusetts has seen similar improvements since it began using smart cards in 2004. Additional benefits to these patient access enhancements have been an increase in collections and patient safety, a reduction in claim denials, and a significant decline in medical records errors.
Listen to HCPro's 90-minute audioconference “Patient Access Technology: Demonstrate ROI and improve service with smart cards and kiosks.” Patient access experts Fran Landry (West Jefferson Medical Center, LA.) and Cheryl Akre Teale (Beverly Hospital, MA) will discuss the impact the implementation of kiosks and smart cards have had on their organizations. The focus is on how the new technologies more than pay for themselves by increasing collections and reducing denied claims, as well as improving patient satisfaction, thus enhancing retention. The speakers also provide strategies for how to convince senior management to buy-in to the merits of utilizing this front-end technology.
At the end of this audioconference, you and your staff will be able to:
- Develop arguments to pitch the value of new patient access technology to senior management
- Recognize how new technology can improve your customer service by reducing wait times for patient admission
- Identify how new technology can benefit your entire revenue cycle by improving collections, reducing denied claims, increasing patient safety, and minimizing medical records duplication errors
- Register patient feedback through use of built-in surveys
AGENDA
- New technologies
- Self-service kiosks
- Who made the decision?
- How to determine if the technology is the right fit for your facility
- Smart Cards
- Buy-in from senior management
- Getting the right players on the team
- Assess the benefit to the organization
- Challenges and successes
- First week: Initial impressions
- One year later: An in-depth assessment
- Fiscal and internal impact on facility
- Return on investment (ROI)
- Improved internal relations between front and back end
- Improved upfront collections
- Denials management
- Success in patient throughput
- Customer service and patient satisfaction
- Reduce patient wait times
A question and answer session follows the presentation
MEET THE SPEAKERS
Fran Landry, CHAM, Director Patient Access Services, West Jefferson Medical Center, located in Marrero, LA and manager of 70 full-time employees. Ms. Landry has been with the Medical Center since 1985 and has worked as a Discharge Cashier, Financial Counselor, Accounting and Business Office Secretary, Payroll Coordinator, Managed Care Coordinator, Patient Business Services Manager of Non-Governmental Billing and Collections, and has served in her current role of PAS Director for the last 4 years.
Cheryl Akre Teal, Director of Access Services, Beverly Hospital, located in Beverly, MA and manager of 104 full-time employees. Ms. Teal has been the Director of Access Services for Northeast Hospital Corporation (Beverly, MA) for 12 years. She is a member of MAHAM (Massachusetts Association of Healthcare Access Management) and has held many positions on the MAHAM Board, including Treasurer, Vice President, and President. She is also a member of NAHAM (National Association of Healthcare Access Management) and holds a CHAM (Certified Healthcare Access Manager) in this organization.
WHO SHOULD LISTEN?
- Directors of PFS
- Directors patient accounts
- Business office managers
- Directors of Patient Access
- Revenue cycle managers
- Reimbursement/ revenue/ billing professionals
- Compliance officers
- Ancillary department management staff
PROGRAM MATERIALS:
Program materials are provided with PDF links.
Purchase a CD or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
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