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AUDIOCONFERENCE ON CD OR AUDIO ARCHIVE

Sponsored by Medicare Compliance for Patient Access Staff
presented on March 18, 2008

NAHAM members may claim contact hour credit for listening to this program to recertify the CHAA or CHAM.

What if your Medicare patient was in a car accident and his auto insurance is paying for a portion of his care? What if your patient is a veteran and the VA is picking up the tab for some of his medical procedures? Your hospital still may be entitled to Medicare reimbursement; however, you may miss out on this opportunity without proper attention to the Medicare as Secondary Payer (MSP) Questionnaire.

The MSP Questionnaire is not a mandatory form, and yet by failing to issue it at registration, you risk losing appropriate Medicare reimbursement. Does your staff understand what the form is? Do they know when it’s appropriate to use the form---and ensure it’s complete and accurate?

Give your staff the MSP Questionnaire training they need

Listen to HCPro's 90-minute audioconference “The MSP Questionnaire: Strategies to train staff and maintain compliance.” Patient Access  experts Catherine Mosca and Eugene Cepeda will detail the importance of coordinating benefits, and the financial consequences of not doing so. You will learn detailed, practical training tips on how to educate your staff on the concept of the MSP Questionnaire as well as the successful execution of delivery at the proper time. Furthermore, you will receive important sample charts, glossaries, and checklists to implement in your own facility immediately.

At the end of this audioconference, you and your staff will be able to:

• Identify the complexities of MSP  
• Determine whether MSP is involved or not, and whether the questionnaire needs to be introduced
• Recognize the criticality of obtaining MSP information from the patient and applying through proper claims submission
• Implement strategies for submitting special conditional bills

AGENDA

• The MSP questionnaire and its purpose
• Requirements of the MSP questionnaire: types and categories
• Strategies to complete the MSP questionnaire
• Acquiring the correct MSP information up front
• Asking and obtaining pertinent information
• What happens when staff doesn’t fill it out correctly
• Billing under special provisions
• When and how to submit conditional bills
• Use of condition code 08
• Determining payment in full – use of value code 44
• Question & Answer Session

BONUS TOOLS

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and:

• Chart of MSP types with condition codes
• Glossary of terminology from questionnaire
• Sample workflow checklist

MEET THE SPEAKERS

Eugene Cepeda, Senior Consultant, Besler Consulting. Cepeda joined Besler Consulting in 2007 and is currently a Senior Consultant within the Revenue Cycle Team.  He has more than nine years of healthcare industry experience with a specialty in Patient Access.  Prior to joining Besler, Cepeda spent eight years as a project manager and senior coordinator for a New Jersey hospital healthcare system in the Patient Access Division.  He has been involved in several Patient Access assessment and implementation projects and has provided support to other Revenue Cycle initiatives.

Catherine Mosca, Senior Manager, Besler Consulting. Mosca possesses 23 years of revenue cycle expertise in payer compliance, quality, and claims processing regulatory guidelines. She has managed all aspects of healthcare business operations, including receipt and processing of claims, development of quality standards and measurements, and appropriate work flows. Within the Massachusetts provider health care industry, Mosca is a subject-matter expert for claims processing regulations, regulatory compliance, and process improvement opportunities.

WHO SHOULD LISTEN?

• Patient Access directors/managers
• PFS directors/managers
• Revenue cycle professionals
• Reimbursement professionals
• Admitting/registration staff
• Compliance officers

The MSP Questionnaire: Strategies to train staff and maintain complianceis brought to you by the Patient Access Resource Center (PARC), a comprehensive online site that allows you to network with your peers; effectively train staff members in such areas as up-front collections and self-pay accounts; and increase communication within your department. Additionally, PARC members save 20% off valuable finance and patient access books, videos, audioconferences, and newsletters. Visit www.accessresourcecenter.com to learn how to become a PARC member and put this exciting online resource to work for your organization.

PROGRAM MATERIALS:

Program materials are provided with PDF links.

Purchase a CD or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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