HCM Marketplace

WEBCAST ON CD

Presented on March 13, 2008

Are you getting the most out of your mock tracer program??

Most facilities agree that implementing mock survey tools is a big part of ensuring survey readiness. The key to making your tracer tools most effective is creating and implementing programs that evolve with Joint Commission standards and National Patient Safety Goals and the changing needs of your facility, and can become part of an organization-wide tracer routine.

Simplify your tracer process and ensure survey success.

During this valuable 90-minute webcast our experts provide real-life examples of second-generation tracer programs, offer practical and realistic ways to update your mock tracer tools, and discuss methods for turning the resulting data to positive action.

LEARNING OBJECTIVES

After this program, participants will know how to:

• Implement tips and tools that simplify the patient tracer process
• Recognize new ideas for performing patient tracers
• Describe how to use information from tracers and make improvements

AGENDA

1. Current state of tracer methodology and Joint Commission surveys
2. Identifying ways to make the tracer process meet organizational needs
1. Common errors and misconceptions
2. Identifying areas to target
3. Avoiding the post-survey lull
3. Case study: University of Wisconsin Hospital
1. 2004-2005 Initial tracer process
2. 2006  First revisions
3. 2007  Tracer dashboard performance measures
4. 2008  Using tracer data for PPR measures of success
4. Anatomy of a tracer tool
1. Successful components
2. Building ownership in departments
5. What to do with the results
1. Ensure your data doesn’t go to waste
6. Future considerations
1. Tracer program needs to evolve with your facility and changing standards
7. Question & Answer Session

BONUS TOOLS INCLUDED IN YOUR MATERIALS PACKET

In addition to the expertise and advice presented during this Webcast, you'll also receive a slide presentation of the program materials and:

1. Patient tracer tool

These materials are provided with PDF links.

MEET THE SPEAKERS

Jean S. Clark, RHIA, is the service line director for health information management at Roper St. Francis Healthcare in Charleston, SC. She is the contributing editor to Medical Record Briefings and author of Information Management: The Compliance Guide to JCAHO Standards, Fifth Edition and Ongoing Records Review: A Guide to JCAHO Compliance and Best Practice, Fourth Edition, all from HCPro. She is a past president of the American Health Information Management Association (AHIMA) and AHIMA's 2000 Distinguished Member, and the current president of the International Federation of Health Records Organizations (IFHRO).

Jackie Smith-Helmenstine, CPHQ, is the regulatory and accreditation coordinator for the University of Wisconsin Hospitals and Clinics (UWHC) in Madison, WI. Jackie started at UWHC in 2002 as a quality analyst supporting the departments of surgery and orthopedics and rehabilitation. In 2003, she assumed the position of regulatory and accreditation coordinator, managing Joint Commission and other regulatory activities for the hospital, ambulatory clinics, outpatient services, and home care settings. Prior to coming to UWHC, Jackie worked at a 30 bed community hospital as a quality manager. She is a member of the Wisconsin Association of Healthcare.

WHO SHOULD ATTEND THIS WEBCAST?

Accreditation professionals, survey coordinators, performance improvement, quality assurance, nursing, HIM directors, and medical staff office.

PROGRAM MATERIALS

You will receive presentation slides, and other materials that you can print and distribute to all of your peers at your location.

Purchase a CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.