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AUDIOCONFERENCE ON CD OR AUDIO ARCHIVE

Sponsored by Emergency Department Case Management: Strategies for Creating and Sustaining a Successful Program

Featured Speakers:

Karen Zander, RN, MS, CMAC, FAAN, Ricki Stajer, RN, MA, CPHQ, and Kristin Elliott, RN, BSN

presented on March 27, 2008

End your struggle to implement and refine your Emergency Department (ED) case management process with proven tips from industry experts.

The challenge: Effectively implementing case management in the ED to alleviate capacity issues, ensure CMS compliance, decrease denials, initiate evidence-based practice, and promote professional collaboration to improve satisfaction and clinical outcomes.

The solution: Listen to this 90-minute audioconference with seasoned ED professionals and get proven advice to:

• Overcome barriers to implementing ED case management
• Follow proven steps to select a process that suits your organization
• Sustain ED case management through the unique expertise of RN case managers and social workers
• Apply case management principles to four difficult patient/family/healthcare team situations
• Achieve measurable outcomes through ED case management

During Implementing ED Case Management: How to Select your Process, Combat Challenges, and Get Results, our speakers will provide practical steps for implementing ED case management and share techniques to overcome the typical, ever-present barriers to successful implementation.

Plus, this program offers “day-in-the-life” examples of the case manager’s and social worker’s role from two different ED models. The time-saving suggestions our speakers will share will help you manage challenging situations and produce positive, measurable outcomes in your organization.

AGENDA

1. Steps to implement ED case management: Solutions to overcome barriers
1. Mission critical: Mutual goals
2. Typical barriers
1. Threat to nursing staff
2. Adding time to the ED stay
3. “Catch 22” of ROI
4. Relationship to the rest of the CM department, social workers, and RNs
5. Medical infrastructure
2. Selecting your process: A day in the lives of case managers and social workers
1. Scenarios of two ED models
1. Hospital profiles
2. Process of implementing case management in the EDs
3. Job descriptions
4. Case volume and prioritization
2. Process of interdisciplinary case managing
3. Collaborating on challenging cases
1. Case study #1: Uninsured patient
2. Case study #2: Observation status
3. Case study #3: Family seeking respite
4. Case study #4: Frequent flyer
5. Audience feedback: Tell us your challenge
4. Key outcomes of ED case management
1. Increased discharges directly from ED
2. Reduced patient diversions from the ED
3. Appropriate use of observation status level
4. Maintained or improved patient and employee satisfaction
5. Evolution to access coordination for all patients  
5. Q & A

LEARNING OBJECTIVES

• Identify solutions to overcome at least five barriers to ED case management implementation
• Describe two models for establishing an ED case management process
• Discuss strategies to collaborate on four types of challenging cases
• Recognize the outcomes of ED case management achieved by two different organizations

FACULTY

Karen Zander, RN, MS, CMAC, FAAN, is Principal and Co-owner of The Center for Case Management, Inc. Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a "Cutting Edge" leader. She is the editor of Managing Outcomes through Collaborative Care, from the American Hospital Publishing Co, and The New Definition newsletter.

Ricki Stajer, RN, MA, CPHQ, is the Administrator over Care Management at Presbyterian Intercommunity Hospital, a 444 bed hospital in Whittier, California. She oversees the Transitional Care and Acute Rehabilitation units as well as patient flow, case management, social work and bed access and is a member of the hospital’s senior leadership team.

Kristin Elliott, RN, BSN, is a case manager at St. John Health System in East China, MI. She has been a registered nurse for 12 years, six of which have been in case management. Prior to case management, she worked telemetry, med. surg. and in the ICU She received her BSN in nursing from the University of Michigan – Flint in 2005.

BONUS TOOLS

In addition to the expertise and advice presented during this audioconference, you'll receive a slide presentation of the program materials and these valuable tools:

• CM job descriptions and Web homepage of each hospital
• Center for Case Management Competency Tool of Unique Skills of ED case managers
• Table of general implementation steps and suggestions to overcome barriers
• List of evidence-based outcomes of ED case management
• Case studies from HCPro’s book, Emergency Department Case Management written by Kathleen Walsh, RN, MS, and Karen Zander, RN, MS, CMAC, FAAN

These materials are provided with PDF links.

WHO SHOULD LISTEN?

Case managers, ED director/administration, medical director, directors of case management, nurse managers, ED charge nurses, social workers, CFOs.

Purchase a CD or audio archive of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff. An audio archive allows you to download the program and play it back at your coCD and audio archive orders will be fulfilled after the live program.

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