Crew Resource Management
Improve patient safety through communication and situational awareness
Product Description:
LIVE AUDIOCONFERENCE
Sponsored by Briefings on Patient Safety
Wednesday, May 21, 2008
1:00-2:30 p.m. (Eastern)
12:00-1:30 p.m. (Central)
11:00-12:30 p.m. (Mountain)
10:00-11:30 a.m. (Pacific)
Are you struggling to get your crew resource management (CRM) program off the ground?
The CRM model was developed to reduce accidents in the aviation industry, and has been adapted by healthcare facilities to improve communication, reduce sentinel events, and increase patient safety. But many hospitals are having a hard time implementing CRM and keeping it “airborne.” .
Learn the proven techniques that have helped avert disasters.
Without a system wide “culture of change,” CRM won’t work. Discover what you need to do to keep your CRM program moving forward. Listen to HCPro's 90-minute audioconference: Crew Resource Management: Improve Patient Safety Through Communication and Situational Awareness. This valuable program breaks down the key components of maintaining an effective program, and tells you how to initiate the changes necessary to ensure success. Hear how a large Midwest hospital has implemented the critical success factors for CRM, and benefit from the presenters’ experience with CRM challenges.
TAKE A LOOK AT THE AGENDA:
I. Implementing a culture of changea. Leadership support
b. Buy-in at all levels
d. Improving communication
II. Situational awareness: Vigilance is the key to success
a. The sterile cockpit and how it relates to practices in healthcare
b. Staff attitudes
c. Building teamwork
d. Sustaining positive results
1. Retention: Changed behaviors or a return to “the old way of doing things”?
III. Implementation challenges
a. Strategies to overcome barriers
b. Managing your expectations
c. Leveling the playing field
IV. Case study: Nebraska Medical Center: Taking the next step
a. Critical success factors
1. Naming champions
b. Encouraging / making staff feel comfortable to speak up
1. Addressing non-compliance
c. Culture of patient safety survey
V. Live Question & Answer Session
LEARNING OBJECTIVES
At the conclusion of this audioconference, you will be able to:
- Formulate a plan for implementing a culture of change
- Implement tips and tools for improving patient safety through situational awareness
- Recognize the importance of teamwork and communication as it relates to crew resource management
- Identify strategies to overcome implementation barriers to crew resource management success
- Validate the importance of critical success factors
TOOLS/RESOURCES
1. Sample time-out briefing sheet
2. Sample hand-off form
3. Sample measures of success graph
4. Patient Safety Checklist on Effective Critical Communication
5. White Paper: The value of crew resource management training
These materials will be provided prior to the program date via e-mail with PDF links. Please download the PDF files before the day of the program.
WHO SHOULD LISTEN?
Quality, improvement directors, nursing, surgeons, anesthesiologists, survey coordinators, C-suite, infection control practitioners
FEATURED SPEAKERS
Mary Ellen Uphoff, M.P.A., B.S.N., R.N., is a Six Sigma Master Black Belt at The Nebraska Medical Center. Her nursing background includes time spent in Psychiatry, Critical Care and Pediatrics in staff, management, and educational positions. In 1995 Mary Ellen completed a fellowship in Health Care Technology Assessment at The University Health System Consortium (UHC) in Oakbrook, IL., and coordinated the University of Nebraska Hospital's Technology Assessment program from 1994-1997.
Jim Kieffer, MA, SPHR, has been the co-project manager for the implementation of Crew Resource Management at The Nebraska Medical Center for the last three years. He was the first of two individuals with non-aviation backgrounds to be trained as instructors in CRM with LifeWings International. Jim also serves in the capacity of an Organizational Development Consultant for The Nebraska Medical Center.
Douglas Dotan, President and CEO, CRG Medical Patient Safety, Quality & Risk Solutions, brings more than 30 years of hands-on experience in quality assessment, risk management, safety analysis, and human factors evaluation to the healthcare industry. Mr. Dotan was directly involved in implementing various process-based quality management models and techniques resulting in a shift from a reactive, corrective, punitive system to a proactive and preventive culture. Within a five-year period, the accident rate in the Israel Air Force was reduced by 50%.
Dr. Matthew Mireles is the President and CEO of Community Medical Foundation for Patient Safety, a Houston-based nonprofit, 501(c)(3) active learning organization that specializes in the study of patient safety. Dr. Mireles brings his biomedical engineering background, military and aviation training, and academic and research experience as an injury and occupational epidemiologist to the emerging field of quality and safety in the healthcare industry.
DIAL IN TOLL FREE!
Details on how to call will be sent to you via e-mail with your materials package
AUDIO ON-DEMAND
In addition to the regular participation options for HCPro audioconferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player.
CAN'T LISTEN LIVE?
No problem. Purchase a CD or audio archive of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
PLEASE NOTE
Participation in the call is just $259 per site and allows access to ONE phone line for an unlimited number of people to listen. All materials must be retrieved from the Internet.
- Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.
- Audioconference materials will be delivered via e-mail four days prior to the conference and again the day before the conference.
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