LIVE AUDIOCONFERENCE
Sponsored by Patient Access Resource Center
Tuesday, June 10, 2008
1:00 p.m. - 2:30 p.m. (Eastern)
12:00 p.m. - 1:30 p.m. (Central)
11:00 a.m. - 12:30 p.m. (Mountain)
10:00 a.m. - 11:30 a.m. (Pacific)
Once a patient leaves your facility, the likelihood of collecting co-pays is significantly diminished. And due to the increasing frequency of consumer driven health plans, individuals are now paying for more services out of pocket than ever before. As a result, a premium has been placed on up-front collections as an important and necessary element for hospitals to implement and improve, as a larger percentage of their revenue comes straight from the patient.
More effort on the front-end leads to better results on the back-end
Getting people to pay their co-pay can certainly be a challenge. But there are methods you can use to increase collection of the revenue to which you are entitled. Join HCPro on Tuesday, June 10, at 1 p.m. for the live 90-minute audioconference Upfront Collections: Strategies and Secrets to Sustain a Winning Program. Revenue cycle director Yvonne Focke, RN, BSN, MBA, and patient access manager Lisa A. Simmons, MA, CHAM will discuss ideas to improve your upfront collection program, including the use of technology, pre-registration techniques, and eligibility verification. Additionally, they will illustrate success stories from their own facilities which have directly led to increased revenue, decreased bad debt and a steady stream of cash flow.
At the end of this live audioconference, your staff will be able to:
- Explain the effect that consumer driven health plans have on upfront programs
- Recognize the importance of upfront cash collections
- Implement or refine an upfront collections program
- Explain the importance of integrating technology into your program
AGENDA
- The new reality: The surge of CDHPs
- The impact on your revenue cycle and increasing demand for upfront collections
- Strategies deployed for up-front collections
- Selling the concept
- Culture shift
- Tools and technology
- Communication
- Mercy Health Partners case study
- Next steps and future goals: Program development at West Virginia University Hospital
- Strategies to set up an upfront collections program: Setting the target
- Determine collectability of accounts
- Determine annual self-pay dollars
- Determine A/R objectives
- Keys to developing policies & procedures
- Decision support involvement
- Implementation goals and project plans
- Live Q&A
BONUS TOOLS
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and:
- Samples from toolkit
- Financial counselor tool
These materials will be provided approximately four days prior to the program and again one day before the program, via e-mail with PDF links.
MEET THE SPEAKERS
Yvonne Focke, RN, BSN, MBA, Senior Regional Director of Revenue Cycle Management for Mercy Health Partners, Cincinnati, OH Focke is responsible for oversight of a five hospital system’s Access, Commercial Billing, and Denials Management departments. She has over 25 years in the industry and her work includes implementation of multiple technologies and strategies which result in best practice outcomes in the industry.
Lisa A. Simmons, MA, CHAM, Manager of Patient Access, West Virginia University Hospitals, Morgantown, WV. Simmons has 20 years experience working within a military drug and alcohol center, a private for profit psychiatric hospital and a 522-bed level one trauma center. She is responsible for multiple areas of revenue cycle management including registration, insurance verification, pre-certification and financial counseling.
WHO SHOULD LISTEN?
Employees in large physician practices and hospitals, including the following titles and departments:
- Patient access managers
- Patient financial service managers
- Revenue cycle professionals
- Social work departments that do collections
- Cashiers
- Reimbursement professionals
PROGRAM MATERIALS
Program materials will be provided with PDF links via e-mail four days prior to the conference and again on the day before the conference. Please download the PDF files before the day of the program.
DIAL IN TOLL-FREE!
You can call in toll-free to our live audioconferences. This added benefit means you can save on long-distance charges and receive even more value from this important program! Details on how to call will be sent to you via e-mail with your materials package.
CAN'T LISTEN LIVE?
No problem. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff. CD and audio on-demand orders will be fulfilled after the date of the live program.
AUDIO ON-DEMAND
In addition to the regular participation options for HCPro audioconferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player.
PLEASE NOTE
Participation in the call is just $249 per site and allows access to ONE phone line for an unlimited number of people to listen. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
