AUDIOCONFERENCE ON TAPE OR CD
Sponsored by Patient Access Resource Center
presented on June 14, 2006
The responsibility of providing unreimbursed care to uninsured patients can be a serious threat to a hospital's bottom line. It takes more than drafting a good policy to determine criteria for servicing the uninsured and withstand government and legal scrutiny. You must have sound procedures for putting those policies into practice at your hospital.
But all too often, there seems to be a disconnect between what should happen and what does happen during the processing of these patients.
During this program, our speakers offer hard-hitting strategies to help organizations administer and enforce their charity care policies. Through case studies and concrete examples, listeners learn key steps to get policies and procedures in place and train staff to implement them.
You’ll walk away with the advice, strategies, and resources needed to help frontline staff manage how your charity care program will roll out despite challenges and curve balls, including:
- Determining best practices and operational aspects for success
- Dealing with exceptions
- Managing the auditing/monitoring process
Take a look at our agenda
- Setting the scene: Debunking the myths of charity care policy-making
- Design and methodology
- Pros and cons of various designs
- How to manage challenges and maintain discipline
- Administering the policy: Operational activities
- Forms and documents: what is acceptable?
- Determining who administers the policy and where they should be deployed
- Front-end training
- Referrals
- Documentation: creating a paper trail that withstands scrutiny
- Classifying patients on the back end
- Anomalies
- Uninsured people of means
- Adult children living at home
- Foreign visitors
- Underinsured patients
- Others
- Question and answer session
Meet the Speakers
Keith Siddel, MBA, PhD (c), is founder, president, and chief executive officer of HRM, LLC, a national healthcare financial service organization. Mr. Siddel has over 20 years of experience managing revenue cycle projects in individual hospitals and integrated health systems.
Joyce Sourbeck MS, RN, is assistant VP for PFS at Washington Hospital Center, a 907 bed tertiary regional referral center in Washington DC and a part of the Medstar Health System. She has over 30 years experience in health care both in clinical nursing, utilization management and for the past twenty years working in various positions within PFS.
Bonus materials included in your information pack
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and tools including:
- Strategy-based newsletter stories
- Sample financial statement for charity care
- Sample application for charity care assistance
- Sample emergency charity care application
- Sample sliding scale based on federal poverty guidelines
These materials are provided with PDF links.
Who should listen?
- PFS managers and staff
- VPs of finance
- Patient access managers and staff
- Financial counselors
- Compliance officers
- Billing professionals
- CFOs
Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
