Peer Review Strategies to Reduce Bias and Improve Performance

AUDIOCONFERENCE ON CD OR AUDIO ON-DEMAND

Sponsored by Effective Peer Review: A Practical Guide to Contemporary Design, Second Edition

When physicians feel that peer review is biased, it can create anger and defensiveness, undermine morale, and destroy your medical staff culture. Unfortunately, the result is reluctance for physicians to participate in this critical medical staff function, leaving your facility vulnerable to negligent credentialing and peer review, and putting your patients at risk.

Many medical staffs have found that it doesn’t have to be this way. Learn how to combat bias to enhance your medical staff culture and protect your facility when you listen to this 90-minute audioconference, Peer review: Strategies to Reduce Bias and Improve Performance. Expert speakers Robert Marder, MD, CMSL and Jonathan Burroughs, MD, FACPE, CPE, FACEP, CMSL teach you the negative impact bias can have on your facility as well as concrete methods you can use to reduce bias right away!

AGENDA

1. What is bias and can we remove it?
2. Types of bias affecting peer review
   1. Personal: Adherence to content
   2. Group: Obtaining full perspective
   3. Inter-rater reliability: Creating normative standards
3. Decreasing bias in performance measurement and interpretation
   1. Select valid performance measures for physicians
   2. Select the right type of measure
   3. Set prospective targets for interpretation
   4. Impact of bias on OPPE and FPPE
4. Impact of peer review committee composition on bias
   1. Options for specialty and discipline composition
   2. Impact on case review decisions
   3. Impact on indicator targets
5. Decreasing bias in the case review process
   1. Clear criteria-based case selection
   2. Initial reviewer selection
   3. Case reviewer rating (under- vs over-scoring)
   4. Conflict of interest management
   5. Physicians’ rights
      1. Opportunity for input
      2. Maintaining confidentiality
      3. The five Ps
   6. Use external peer review
      1. Selecting an external reviewer
      2. What to do with the results
6. Q&A
   

LEARNING OBJECTIVES

By the end of the program you’ll be able to:

• Recognize the destructive impact of bias on the peer review process
• Define practical methods to reduce bias in case review
• Create approaches to reduce bias in measuring physician rates
• Identify the role of external peer review to reduce bias

BONUS TOOLS

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials. These materials are provided with PDF links.

MEET THE SPEAKERS

Robert J. Marder, MD, CMSL serves as Vice President at The Greeley Company. Dr. Marder has consulted, authored, and presented on a wide-range of healthcare leadership issues, including effective and efficient peer review, physician performance measurement and improvement, hospital quality measurement systems and performance improvement, patient safety/error reduction, and utilization management. He served as the national project director for indicator development and use at The Joint Commission from 1988 to 1991.

Jonathan H. Burroughs, MD, FACPE, CPE, FACEP, CMSL is a senior consultant with The Greeley Company working with medical staffs and boards throughout the country. Dr. Burroughs is a past medical staff president, past president of the New Hampshire chapter of the American College of Emergency Physicians, and currently serves as emergency department medical director at Memorial Hospital in New Hampshire. As a member of the governing board at Memorial Hospital, he chairs the ethics, succession planning, and bylaws committees and sits on the joint conference, strategic planning, and medical executive committees.

WHO SHOULD LISTEN?

Medical staff services professionals, medical staff coordinators, credentialing coordinators, risk managers, quality managers, medical staff leaders, VPMAs, CNOs, CMOs, MEC members, peer review coordinators, and department chairs

AUDIO ON-DEMAND

In addition to the regular purchase option for HCPro audioconferences—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand version of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

• Audio Conferences

• Other Medical Staff Products