Performance Improvement, Fourth Edition (Book)

Deliver outstanding patient care and comply with The Joint Commission's standards for Performance Improvement

Performance Improvement, Fourth Edition: Winning Strategies for Quality and Joint Commission Compliance is a book and bonus CD-ROM that emphasizes the 2009 National Patient Safety Goals and other emerging challenges. It also includes new content covering Performance Improvement (PI) tracers, public reporting, and pay-for-performance as it relates to performance improvement.

Learn how to build and manage your PI program.

It’s not enough to gather data. The analysis of your data is being scrutinized more closely than ever before—all Joint Commission surveys now include a system tracer to assess how well data is used in the organization. Your performance improvement framework must convert data to information that can be used effectively in the decision-making process.

You are not alone. Many organizations struggle with performance improvement, especially producing evidence that patient safety improvement is a continuous effort, demonstrating compliance with all NPSGs, taking a proactive approach to high-risk processes, and responding promptly to adverse outcomes with sentinel event–related issues.

Get the tools you need in a new, easy-to-use format.

Performance Improvement, Fourth Edition: Winning Strategies for Quality and Joint Commission Compliance goes beyond explaining what is needed for compliance with Joint Commission requirements. This book and bonus CD-ROM emphasizes the new National Patient Safety Goals and other emerging challenges, and includes new chapters covering Performance Improvement tracers, public reporting, and pay-for-performance as it relates to performance improvement. You’ll get:

• Pre-survey checklists
• Sample forms to bolster your performance improvement program
• Detailed explanations of how to comply with the latest Joint Commission standards
• Best practice strategies
• Tips on engaging leadership

This valuable resource will:

• Lead you through the process of linking your department's goals to your organization's quality process.
• Instruct you on how to involve staff actively in quality improvement initiatives, with emphasis on garnering physician buy-in.
• Help you determine what measures should be used to evaluate quality in your department.
• Plan for effective data collection up front.
• Walk you through the process of building an effective performance improvement program
• Offer Web sites and other resources for your own continuing personal study and performance improvement development.

Who will benefit from this book?

PI coordinators
Quality director/VP
Quality improvement managers
Director/VP of Nursing and CNO
Quality Manager
Administrator
Clinical Services
Safety Officer/Director
Accreditation Professional
Library
Medical Staff Coordinator
Educational Services

Best of all, you'll receive:

• TOOLS to help you design data collection, perform process analysis, make sense of your data, and present it effectively.
• TIPS on coordinating your departmental PI program with physicians.
• SELF-ASSESSMENT CHECKLISTS for you to pinpoint areas that you want to develop further

IMPROVE PERFORMANCE, SAFETY, AND JOINT COMMISSION COMPLIANCE.
ORDER TODAY.

Meet the authors

Cynthia Barnard, MBA, MSJS, CPHQ, is the director of quality strategies at Northwestern Memorial Hospital, the primary teaching hospital of Northwestern University's Feinberg School of Medicine in Chicago, Illinois. She is responsible for patient safety, accreditation and regulatory compliance, medical ethics, and patient satisfaction measurement. She has been a leader in developing the healthcare standards for the Lincoln Foundation for Business Excellence, an Illinois equivalent of the national Malcolm Baldrige award, and chair of the Quality Measurement Advisory Task Force of the Illinois Hospital Association

Jodi L. Eisenberg, MHA, CMSC, CPHQ, CSHA, is program manager, Accreditation and Clinical Compliance at Northwestern Memorial Hospital in Chicago, Illinois. Jodi is responsible for leading the full range of Joint Commission and other accreditation and regulatory compliance activities, including organization of continuous compliance activities for Joint Commission and other regulatory agencies. Additionally, Jodi serves as an editorial advisor for Briefings on The Joint Commission, published by HCPro, Inc.

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