CANCELLED Occurrence Reporting 2.0

LIVE AUDIOCONFERENCE

Sponsored by Association for Healthcare Accreditation Professionals (AHAP)

Thursday, July 17, 2008

1:00 p.m. - 2:30 p.m. (Eastern)
12:00 p.m. - 1:30 p.m. (Central)
11:00 a.m. - 12:30 p.m. (Mountain)
10:00 a.m. - 11:30 a.m. (Pacific)

Are you missing the one tool that can:

Help your hospital accurately disclose an adverse event or near miss in a blame-free way?
Help staff members learn from previous mistakes?
Identify areas that need improvement?
Bring real numbers to your risk management programs?
Proactively address potentially compensable events (PCEs)?

Find out what you need to develop or fine-tune an effective occurrence reporting program!

Join HCPro on Thursday, July 17, at 1 p.m. (Eastern) for the live 90-minute audioconference Occurrence Reporting 2.0: Go Beyond Risk Management and Improve Patient Safety. Join patient safety consultant Ken Rohde (The Greeley Company) and director of quality management Marie Fox, RN, MSN (Blount Memorial Hospital) for an illustration of how important and effective your occurrence report can be, and how to derive value from it. Our speakers will detail quantifiable ways to collect data, analyze root causes of problems, and create resolutions through both individual and collective action. Witness the power of effective occurrence reports, and build a system for success in your hospital settings.

An effective occurrence reporting process can go a long way toward ensuring that your facility closes the gap between risk management and quality of care. This audioconference will help you implement an occurrence reporting program that works, or keep your existing program on track to encourage an environment of full disclosure, accuracy, and effective response.

You'll see how to make occurrence reports serve as a valuable risk management tool, and discover how to analyze these reports to areas where quality has improved—or needs work.

At the end of this live audioconference, you will be able to:

• Recognize the importance of occurrence and exception reporting as a primary quality improvement tool as well as a risk management tool
• Identify the five key steps in the problem identification and resolution process
• Understand key methods of improving your occurrence reporting volume
• Identify the key components of an effective problem screening process
• Recognize the role of occurrence reporting in trends and common cause analysis

The program AGENDA will include:

• Why occurrence reporting is a vital window on your process
• The Problem Identification & Resolution cycle
• It only works if people report – Getting better reports
• Taking Action – No Owner = no action
• Evaluating Success
• Question and Answer session

MEET THE SPEAKERS

Ken Rohde, Senior Consultant for Patient Safety and Process Improvement, The Greeley Company. Mr. Rohde possesses more than 25 years of experience in quality management in his work with hospitals and medical centers across the country. His roles in performance improvement and project management make him uniquely qualified to assist medical staffs and hospital leaders develop solutions to their toughest challenges. Mr. Rohde also specializes in technology-based approaches to preventing human errors.

Marie X. Fox, RN, MSN, Director of Quality Management, Blount Memorial Hospital. Mrs. Fox has eight years of quality management experience in the East Tennessee area. In her current role, she aids hospital leaders and clinical staff in comprehending data and using the outcomes to aim towards improved performance and patient care. Prior to her role in quality, Mrs. Fox served as a nursing instructor for over 15 years

WHO SHOULD LISTEN?

Professionals who are employed in the following settings: Hospitals, healthcare systems, LTC facilities, nursing homes, assisted living programs, acute care facilities, and long-term acute care facilities, and who work in the following departments or have the following titles:

• Patient safety officer
• Director of nursing
• Survey coordinator
• Quality improvement director/manager
• Risk manager
• Case manager
• CEO/ COO/ CFO
• Senior operational leadership

PROGRAM MATERIALS:

Program materials will be provided with PDF links via e-mail four days prior to the conference and again on the day before the conference. Please download the PDF files before the day of the program.

DIAL IN TOLL-FREE!

You can call in toll-free to our live audioconferences. This added benefit means you can save on long-distance charges and receive even more value from this important program! Details on how to call will be sent to you via e-mail with your materials package.

AUDIO ON-DEMAND

In addition to the regular participation options for HCPro audioconferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player.

CAN'T LISTEN LIVE?

No problem. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.  CD and audio on-demand orders will be fulfilled after the date of the live program.

PLEASE NOTE

Participation in the call is just $259 per site and allows access to ONE phone line for an unlimited number of people to listen. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.

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