The Professionalism and Interpersonal and Communication Skills Competencies

WEBCAST ON CD

Sponsored by www.residencymanager.com

presented on October 9, 2008

Learn to incorporate teaching and assessing professionalism and interpersonal and communication skills into your program's everyday activities.

Listen to HCPro's Webcast The Professionalism and Interpersonal and Communication Skills Competencies: Case Studies in Teaching and Assessing Resident Performance. During this 90-minute program, you will receive advanced information on how to:

• Integrate the professionalism and interpersonal and communication skills core competencies into your curriculum
• Recognize opportunities to teach these competencies in everyday interactions
• Evaluate and document resident competency in these areas

You will gain a more complete understanding of these two competencies, as well as practical, field-tested curriculum development solutions that you can implement in your program.

AGENDA

1. Importance of teaching opportunities
   1. Common barriers and misconceptions about finding the time to teach
   2. How to identify teaching moments
   3. Strategies and opportunities to correct problems
2. Professionalism competency case studies
   1. Ethics
      1. Gift policy
   2. Sensitivity and compassion
      1. Improper treatment of patients
   3. Responsibility
      1. Dealing with chart issues
3. Interpersonal communication skills case studies
   1. Attentiveness
      1. How to deal with residents who don’t listen to patients’ needs
   2. Give precise instruction
      1. How to present a case when doing rounds so all of the information comes across
   3. Openness to feedback
      1. How to deal with a resident that responds negatively to an assessment or evaluation
4. Question and answer session

Please note: Listeners should already have an introductory understanding of the six core competencies.

LEARNING OBJECTIVES

At the end of the programs, participants will be able to:

1. Identify how to use everyday examples that surface in resident education to teach the professionalism and interpersonal and communication skills competencies
2. Illustrate how to teach and evaluate clarity, attentiveness, and feedback with respect to the interpersonal and communication skills competency
3. Explain how to teach and evaluate ethics, sensitivity, and professional responsibilities with respect to the professionalism competency

BONUS TOOLS

In addition to the expertise and advice presented during this Webcast, you'll also receive a slide presentation of the program materials and a tools packet that will include the following bonus materials:

• Information about professionalism and interpersonal communication and communication skills competencies you can pass on to your faculty or residents so they understand the dimensions of both.
• Curriculum activities for both competencies that you can implement in your own program. These activities come from the Medical Professional Performance Systems tool, a web-based tool that provides program directors with an evaluation system and intervention plans to improve resident performance.

These materials are provided with PDF links.

WHO WILL BENEFIT?

Residency program directors, residency program coordinators, education coordinators, DIOs, GME administrators, GME managers

MEET THE SPEAKERS

Hershey S. Bell, MD, MS, FAAFP, is clinical professor of family medicine and serves as whole time associate dean for faculty development and evaluation at Lake Erie College of Osteopathic Medicine in Erie, PA. Dr. Bell also directs LECOM’s Teaching and Learning Center, a “school within a school” dedicated to research and practice in medical education.

William A. Donohue, Ph.D, is a distinguished professor of communication at Michigan State University, working primarily in the areas of mediation and crisis negotiation. Dr. Donohue also maintains an extensive professional practice in the evaluation of medical residents surrounding the ACGME/AOA competencies and is co-founder of Medical Professional Performance Systems, a company established to create medical education curricula focusing on the developmental competencies.

Purchase a CD of the program and view it when you can. It's also a perfect training tool for new staff or as a refresher course for veteran staff.

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