Nursing CE Series: Communication & Conflict Management for Nurse Managers (Online Learning)
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Product Description:
Communication & Conflict Management for Nurse Managers
Earn 1 nursing contact hour!
Nurse managers must communicate effectively both to large groups and to individuals. Staff members feel respected when their superiors communicate with them professionally. Through open and honest communication, nurse managers instill a sense of trust in their employees.
When conflict inevitably arises in the workplace, nurse managers must be equipped with the conflict management skills that allow them to resolve conflict while also holding staff members accountable for carrying out resolutions. Strong communication skills help the nurse manager handle conflict successfully.After completion of this course, you will be able to :
- List five ways to improve communication with staff
- List four ways to improve active listening
- Identify five questions to ask oneself after a conversation to test one’s listening and retention skills
- Identify three common ingredients that lead to conflict
- Cite options for managing conflict as a manager
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