Creating a Culture of Nurse Accountability

AUDIO CONFERENCE ON CD OR AUDIO ON-DEMAND

Sponsored by Strategies for Nurse Managers

presented on October 9, 2008

Six strategies to build a culture of nurse accountability

Nurse leaders across the country are buzzing about accountability, but practicing it is another story. How do you hold staff accountable for knowing the latest policy changes or fixing problems instead of simply identifying them?

Challenge your nurses to make positive changes by creating a culture of nurse accountability at your facility. Don’t miss HCPro’s 90-minute audio conference, Creating a Culture of Nurse Accountability: Simple Steps for Making and Keeping Commitments to Excellence in Practice, where you’ll learn fool-proof methods to hold nurses accountable for their actions and behavior.  

Lisnte to expert speaker Eileen L. Dohmann, RN, BSN, MBA, NEA-BC, as she walks you through six strategies to help you build a culture of nurse accountability, including how to:

• Set expectations
• Use active listening and assertive speaking
• Recognize when people do not make a commitment
• Change non-commitments to commitments

AGENDA

1. Changing your culture: The role of accountability
   1. Definition: responsibility vs. accountability
   2. Distinctions
   3. What does it look like from a behavioral perspective
2. Six tools to hold yourself and others accountable
   1. Accountability language
      1. Setting the scene for the behavior you want
   2. Call for the results you want
      1. Results must be measurable, timeline-focused, and quantifiable
   3. Hear the “Yes” or the “No”
      1. How to recognize when someone has not made a commitment
   4. Stop, reset
      1. What to do to get the response you want
   5. Net forward energy
      1. Focus on what can be done, not what can’t be done
      2. Ask questions to strategize approach
   6. Flip negative energy
      1. Reacting to negative energy
      2. Using active listening
      3. Using assertive speaking
      4. Solutions
3. Q & A

LEARNING OBJECTIVES

By the end of the program you’ll be able to:

1. Discuss the benefits of holding nurses accountable for their practice
2. Explain the difference between responsibility and accountability
3. List accountability language
4. Describe how to recognize when someone has not made a commitment
5. Explain how accountability tools can help change nurses’ behavior

BONUS TOOL

In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials and an accountability pocket card. It’s a quick reference tool on the right language to use to aid conversations and hold others accountable. These materials are provided with PDF links.

MEET THE SPEAKER

Eileen L Dohmann, RN, BSN, MBA, NEA-BC, is Vice President of Nursing at Mary Washington Hospital in Fredericksburg, VA, where she is responsible for nursing care and services, as well as operational oversight for MW Home Health and Hospice and Cancer Center of Virginia. With 25 years experience as a nurse, she is an advocate for the profession of nursing and excellence in nursing practice.

WHO SHOULD LISTEN?

Nurse managers, directors of nursing, chief nursing officers, VPs of nursing, staff education specialists, directors of staff education, quality improvement coordinator, Magnet project director, administrator, administrative, clinical services, executive assistant, patient care director/VP

AUDIO ON-DEMAND

In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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