Designing Case Management Orientation
Product Description:
AUDIO CONFERENCE ON CD OR AUDIO ON-DEMAND
Sponsored by Case Management Monthly
presented on November 13, 2008
1:00-2:30 p.m. (Eastern)
12:00-1:30 p.m. (Central)
11:00-12:30 p.m. (Mountain)
10:00-11:30 a.m. (Pacific)
Finally—affordable, effective orientation methods for the complex world of case management.
Make the most of your time and training dollars with a proven program to transition new case managers into their demanding roles.
Expert speakers Toni Cesta, PhD, RN, FAAN, and Beverly Cunningham, MS, RN, provide specific, streamlined strategies to create a successful transition from other disciplines, including nursing, into case management during the live 90-minute audio conference Designing Case Management Orientation: Simple Solutions to Educate Staff and Reduce Turnover. Bring your new and aspiring case managers to this program to learn how to:
- Gain the respect of hospital staff
- Maintain compliance with CMS regulations and insurance standards
- Develop a successful psycho-social support system for patients
- Manage workload expectations
AGENDA
- Transitioning staff nurses to case managers
- Nursing to case management: How to prepare for a seamless transition
- Getting up to speed on compliance issues
- Strategies for effective orientation
- Best practices in new employee orientation
- Critical thinking, evidence-based decision-making, and time management for the case manager
- Overcoming inter-personal barriers
- Methods for precepting new case managers
- Overcoming the “culture shock” of case management
- Best practices for ongoing evaluation of case managers
- Providing effective feedback and performance evaluations of case managers
- Identifying the right person for the right job
- Case studies
- Live Q&A with speakers
LEARNING OBJECTIVES
By the end of the program you'll be able to:- Recognize how to effectively orient and retain the right staff
- Identify methods for hiring the right staff
- Implement new ways to evaluate and develop staff
- Discuss solutions to overcome the culture shock of case management
BONUS TOOLS
In addition to the expertise and advice presented during this audio conference, you'll receive a slide presentation of the program materials and
- Interview tool
- Curriculum for orientation
- Precepting methods
- Orientation time line
- Competencies for evaluation
These materials will be provided prior to the program date via e-mail with PDF links. Please download the PDF files before the day of the program.
MEET THE SPEAKERS
Toni Cesta, PhD, RN, FAAN, is the vice president of patient flow optimization for North Shore-Long Island Jewish Health System in Great Neck, NY, and a partner and consultant for Case ManageConcepts, LLC, in Dallas, Texas. Dr. Cesta has been a national and international leader in the field of case management for twenty years and has authored seven books on the subject.
Beverly Cunningham, MS, RN is vice president of clinical performance improvement at Medical City Dallas Hospital, where she is responsible for case management, quality, health information management, and patient access. She is nationally known for her work in the area of case management and has presented at seminars and spoken at national conventions. She has extensive experience in healthcare management. Through her consulting, she directs hospitals, physician groups, and other healthcare facilities to redesign delivery systems focusing on case management implementation through a focus on improved clinical and financial outcomes.
WHO SHOULD LISTEN?
Directors of case management, case managers, hospital administrators, social workers, RNs, staff educators, nurse managers, directors of nursing, HR directors
AUDIO ON-DEMAND
In addition to the regular participation options for HCPro audio conferences—live, CD, or combination packages—we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player.
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