Transform Bad Behavior into a Culture of Patient Safety

AUDIO CONFERENCE ON CD OR AUDIO ON-DEMAND
Sponsored by Ending Nurse-to-Nurse Hostility: Why Nurses Eat Their Young And Each Other

presented on November 14, 2008

Build a culture of patient safety and prepare your staff for the Joint Commission crackdown on bad behavior

Rude language and hostile behavior continue to negatively affect patient safety at hospitals nationwide. In response, the Joint Commission (formerly JCAHO) is cracking down with a Sentinel Event Alert that seeks to put an end to disruptive behavior among healthcare providers. Hospitals must act fast and implement an organizational code of conduct by January 1, 2009 or face the possibility of losing their accreditation.

Get the tools you need to promote respect, civility, and accountability among your nursing staff during the 90-minute audio conference Transform Bad Behavior into a Culture of Patient Safety: Tools for a Compliant Code of Nursing Conduct. Our expert speakers provide you with methods to help educate your staff, change your culture, and promote Joint Commission compliance.

AGENDA

1. What is being asked of us?
   1. Joint Commission Sentinel Event Alert - Issue 40, July 9, 2008, “Behaviors that undermine a culture of safety” announced a new leadership standard (LD.03.01.01)
      1. EP 4:  The hospital/organization has a code of conduct that defines acceptable and disruptive and inappropriate behaviors
      2. EP 5:  Leaders create and implement a process for managing disruptive and inappropriate behaviors
      3. Changes to the medical staff chapter
   2. Why be concerned?
   3. Promoting a culture of patient safety
2. Differentiating between acceptable behaviors and disruptive and inappropriate behaviors
   1. What is bad behavior?
   2. What are the causes of bad behavior?
   3. What can administration do? Physicians do? Nurses do?
   4. Responding to the situation through facilitating civility
3. Addressing the Joint Commission requirements
   1. Organizing a training program
   2. Establishing accountability
   3. Writing effective policies
   4. Developing a streamlined reporting process
   5. Monitoring your progress
   6. Providing help for offenders
4. Real life example of facilitating change
   1. Inside a case study
   2. Lessons learned
5. Evaluating and maintaining a culture of civility
   1. Do your policies meet the needs of your institution?
   2. Is disruptive behavior improving?
   3. Do your policies need tweaking?
   4. Have you created a culture of accountability?
6. Question and answer session

LEARNING OBJECTIVES

By the end of the program you’ll be able to:

• Discuss ways to implement a process to address the major components of the new leadership standard (LD.03.01.01) which addresses a code of conduct and acceptable behaviors in the work place.
• Address disruptive behaviors on an individual, managerial, and organizational level.
• Describe at least one process for promoting respect, civility, and accountability.
• Explain the relationship between patient safety and establishing a code of conduct.

BONUS TOOLS

In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials and

1. Twenty-five rules of considerate conduct
2. Teamwork questionnaire
3. Nurse-physician relationship exercises
4. Strategies for collaborative relationships handout

These materials are provided with PDF links.

MEET THE SPEAKERS

Joan M. Lorenz, RN, MSN, PMHCNS-BC, is a former patient safety officer and currently a member of the Nursing Education Department of the Bay Pines VA Healthcare System, in Bay Pines, Florida. She has a well rounded nursing career with clinical experience on both medical-surgical and psychiatric units. Her entrepreneurial nursing experiences include the founding of Hygiene, Inc., which provided psychiatric/mental health liaison and consultation services to individuals, healthcare facilities, and municipalities, as well as life enhancing workshops for groups. She is the president of Clearly Stated, writing and editing health related materials for health care professionals as well as for the general public.

Karen M. Stanley, RN, MS, PMHCNS-BC, is a Psychiatric Consultation Liaison Nurse (PCLN) at the Medical University of South Carolina. She has previously been a PCLN and psychiatric nurse manager in the Johns Hopkins Health System. She provides psychotherapeutic interventions with patients and families, consultation to clinicians when patient care is compromised by mental health/emotional factors, and she collaborates with clinicians and managers on organizational interests and research activities. Stanley was the principle investigator on a study examining the perceived incidence and severity of lateral violence in the nursing workforce.

WHO SHOULD LISTEN?

Chief nursing officers, directors of nursing, VPs of nursing, VPs of patient care services, directors of education, staff development specialists, ANCC Magnet Recognition Program®* coordinators/directors, clinical nurse specialists, nurse managers and clinical managers, patient educators, and staff nurses

AUDIO ON-DEMAND

In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

• Audio Conferences

• Other Nursing Products