Interview Techniques Under QIS and MDS 3.0: Build the Necessary Skills Now
Product Description:
AUDIO CONFERENCE ON CD OR AUDIO ON-DEMAND
Sponsored by The Quality Indicator Survey Manual
presented on December 11, 2008
Give your staff the skills to ask the right questions, provide the correct answers and thrive under MDS 3.0 and QIS.
Resident voice and choice matter now more than ever. Under the new Quality Indicator Survey (QIS) surveyors will be interviewing residents, family and staff members. Under the MDS 3.0 your staff members will be conducting interviews of residents and families in order to gain a clear picture of the resident’s unique needs. The results of these interviews will be used to determine the appropriate care plan and have a big impact on your reimbursement and survey results.
The challenge is preparing your staff members to conduct successful interviews and preparing residents, family, and staff members to be interviewed by surveyors. With limited training available, where do you turn? There is too much at stake. Give your staff members the skills they need NOW.
Interviewing is not easy. It requires so much more than asking questions.
Listen to HCPro and speakers Diane L. Brown, a long-term care regulatory specialist for HCPro, and Frosini Rubertino, RN, CRNAC, C-NE, CDONA/LTC for this 90-minute audio conference Interview Techniques Under QIS and MDS 3.0: Build the Necessary Skills Now. This program provides helpful tips to make interviewing less challenging for your staff. Our experts are ready to discuss the importance of the interviewer’s body language, tone, attitude, and how to overcome interviewing obstacles, such as communicating with residents who can’t speak or hear. A 30-minute Q & A follows the presentation.
Elevate resident-centered care in your facility and equip your staff members with interviewing skills to succeed under MDS 3.0 and QIS.
At the conclusion of this program, participants will be able to:
- Recognize the need for improved interview skills
- Identify the required interview skills
- Describe the unique properties related to the MDS 3.0 and QIS process
- Determine how to present your plan to leadership to get the necessary support
TAKE A LOOK AT OUR AGENDA
I. Prepare to incorporate interview skills into your clinical process
a. Integral dialogues under MDS 3.0
b. Quality Indicator Survey (QIS) process expectations
c. Respond to resident voice and choice requirements
d. Address customer service needs
II. Build essential clinical interview skills
a. Preparation and rehearsals
b. Mastery of fundamental interview constructs
c. Take control of the environment
d. Special considerations of the geriatric population
1. Physical function
2. Cognitive function
e. Avoid common mistakes
III. Challenges unique to the MDS 3.0
a. Maintain consistent approaches to the interview process
b. Participation by cognitively impaired residents
c. Added benefits to the facility
IV. QIS survey challenges
a. Prepare facility staff, residents, and families for a surveyor interview
b. Deal with a structured interview format
c. How to respond when you can’t control the interview environment
V. Tying it all together
a. When to start
b. Who to train
c. How to develop your training process
VI. Q & A follows the presentation
BONUS TOOLS INCLUDED IN YOUR MATERIAL PACKET!
In addition to the expertise and advice presented during this audio conference, you'll also receive helpful take-aways within your materials pack.
- Interview tip sheet
- Family interview form
- Resident interview and resident observation form
- Staff interview form
These materials are provided with PDF links.
MEET THE SPEAKERS
Diane L. Brown, regulatory specialist at HCPro, is a long-term care educator and consultant with over 25 years of operational experience in healthcare. Brown was the editor of the Briggs Corporation MDS v2.0 User's Manual and The Survey Guide and she coauthored and published the Quick Guide to Documentation for Post Acute Care among other publications. Brown lectures on MDS, PPS, documentation, reimbursement, Medicare, among other healthcare issues. She also is a master instructor for the NASPAC CRNAC program and is the creator and instructor of HCPro’s Survey Prep Boot Camp. She is a member of the MDS 3.0 Stakeholder’s Committee, which advocates industry interests.
Frosini Rubertino, RN, CRNAC, C-NE, CDONA/LTC, is a registered nurse with over 30 years of experience in the healthcare industry. Former president of an Ohio-based long-term care consulting and education firm, and a former member of the Arkansas Healthcare Association’s Education Committee, she is currently a clinical services consultant with an Arkansas-based clinical consultant group.
WHO SHOULD LISTEN?
MDS coordinator, administrator, director of nursing, staff development, nursing staff, social services and assistant directors of nursing
AUDIO ON-DEMAND
In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or an audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
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