Joint Commission Leadership Standards
Product Description:
AUDIO CONFERENCE ON CD OR AUDIO ON-DEMAND
Sponsored by: Leadership: Tools to Prepare Your Leaders for Joint Commission Survey, Second Edition
presented on January 28, 2009
Prepare your leaders and board members for survey in 2009
Board members, C-suite leaders and medical staff members are the backbone of any healthcare facility. They play a vital role in the success of an organization, but they may need some help conveying the big picture to surveyors.
Get your leaders engaged and energized with expert communication strategies
Listen to HCPro and speakers Ken Rohde and Heidi Benson, RN, MS, CPHQ, FNAHQ, for this 90-minute audio conference Joint Commission Leadership Standards: Key Implementation Strategies for 2009 Changes. This program contains a robust discussion of the key changes to the leadership standards with actionable nuggets to take back and implement. Our speakers tackle specific topics such as expectations for data, simple questions to ask your board in preparation for survey, the 5 pillars and more!
Get the advice and tools you need to resolve conflicts, keep your leaders engaged and improve your organization’s culture of safety by listening to this program.
BONUS TOOLS INCLUDED IN YOUR MATERIALS PACKET!
In addition to the expertise and advice presented during this audio conference, you'll also receive these helpful “take-aways” provided within your materials pack:
- Conflict management policy template
- Board orientation and education checklist
- White paper on data expectations
- Road map to the culture of safety
- Culture of safety survey
- Resources and terminology
- Inventory of plans, documents, and policies requiring board approval
These materials are provided with PDF links.
At the conclusion of this program, participants will be able to:
- Identify key changes within the leadership chapter
- Give examples of effective performance using the five pillars
- Assure that the board has reviewed and approved key policies and documents
- Prepare the board and senior leaders to confidently participate in 2009 surveys
- Assess and address the organization’s culture of safety
TAKE A LOOK AT OUR AGENDA
I. Change in focus and content
A. Overview of 2009 changes to manuals, scoring, and the survey process
B. Leadership as foundation for effective standards compliance
C. Overview of leadership structure, responsibilities, and relationships (LD.01.01-LD.02.04)
II. Key changes to the leadership chapter
A. Culture of safety survey
B. Conflict management
1. Differentiation between conflict of interest and conflict management
2. Key conflict management requirements
a. Conflict management resource
3. Disruptive behavior
C. Board engagement strategies
1. Expectations for data
2. Enhancing board capacity through orientation and training
a. Board education checklist
3. Tips for effective board meetings
a. Checklist for plans, policies, and documents requiring board review/approval
III. Preparing Leadership for the Survey
A. The Five Pillars
1. Data Use
2. Planning
3. Communication
4. Changing performance
5. People
B. Patient Flow System Tracer
V. Question & Answer Session
MEET THE SPEAKERS
Ken Rohde is a senior consultant for patient safety and process improvement for The Greeley Company. He brings over 25 years of experience in quality management to his work with hospitals and medical centers across the country. Rhode's roles in performance improvement and project management make him uniquely qualified to assist medical staffs and hospital leaders develop solutions to their toughest challenges.
Heidi Benson, RN, MS, CPHQ, FNAHQ, is a highly regarded leader in healthcare quality who has presented numerous educational sessions at state and national conferences. She has served as president of the National Association for HealthCare Quality (NAHQ) and is currently employed by LifePoint Hospitals as a corporate Director of Clinical Operations.
WHO SHOULD LISTEN?
Healthcare quality professionals, accreditation professionals, survey coordinators, patient safety professionals, risk managers, chief quality officers, chief executive officers, chief medical officers, board members, and other senior leaders.
AUDIO ON-DEMAND
In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or an audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
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