The Joint Commission's Patient Education Standards

AUDIO CONFERENCE ON CD OR AUDIO ON-DEMAND

Sponsored by Briefings on Patient Safety

presented on February 26, 2009

Effective patient education enhances safe, quality, cost-effective outcomes

Ensuring that your patients fully understand the type of care they are receiving can help:

• Improve health outcomes
• Increase focus on patient safety
• Facilitate patient-centered care
• Reduce length-of-stay
• Reduce readmission rates
• Improve the bottom line.

But helping staff members realize that patient education is a vital part of their everyday care can be a difficult task. Advocating for patient education services with hospital leadership can be equally daunting.

Rather than wasting time and money to correct the aftermath of insufficient patient education, learn how to implement an effective patient education program during the 90-minute HCPro audio conference Patient Education: Take Your Program to the Next Level and Comply with Joint Commission Standards.

Expert speakers Kathy Ordelt, RN, CPN, CRRN and Diane Moyer, MS, BSN, RN help you create a Joint Commission-compliant program that helps your patients comprehend their plan of care and be better prepared for discharge. It also helps your facility reduce costs associated with lengthy hospital stays and needless readmissions.

AGENDA

1. Patient education overview
   1. Joint Commission requirements
   2. Re-numbered standards
   3. Applicable National Patient Safety Goals
2. Assessment of standards: Identify compliance and deficiencies
   1. Assess organizational readiness for each patient and family education standard
1. Overall status of patient education program
2. Patient population (diagnoses, procedures, readmissions, etc.)
3. Cultural, spiritual, language mix statistics
4. Literacy needs and educational resources available
5. Special population needs (elderly, pediatric, psychiatric, etc.)
6. Current documentation practices and MR audits
3. Plan and implementation: Set goals and create an action plan
   1. Prioritize needs
   2. Allocate resources
   3. Gain leadership support
   4. Determine accountability
   5. Address documentation issues
   6. Address staff education needs
   7. Address cultural, health literacy, patient safety, and any special needs
4. Evaluation
1. Documentation
2. Cost effectiveness
3. Family satisfaction
4. Staff satisfaction
5. Evaluate plans success – if not go back to assessment
5. Question & Answer Session

LEARNING OBJECTIVES

By the end of the program you’ll be able to:

1. Identify the Joint Commission patient education standards and requirements
2. Discuss the process of assessing, planning and implementing, and evaluating a patient and family education program to meet Joint Commission standards 
3. Determine how to involve patients and family in programming and planning

BONUS TOOLS

In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials and:

1. Joint Commission assessment grid
2. Cultural care handout
3. Literacy handout
4. Patient and family-centered care handout
5. NPSGs handout
6. Evaluation checklist
7. Helpful resources

These materials are provided with PDF links.

MEET THE SPEAKERS

Kathy Ordelt, RN, CPN, CRRN, is the patient and family education coordinator at Children’s Healthcare of Atlanta. She has been a nurse for more than 40 years and has worked in various settings with roles in both clinical staff education and patient and family education.  For the past 15 years, she has coordinated patient and family education at Children’s Healthcare of Atlanta.  She writes and edits patient education materials, provides inservices and workshops for clinical staff on patient and family education topics and oversees the Joint Commission patient and family education standards.

Diane Moyer, MS, BSN, RN, is the program director for patient education at The Ohio State University Medical Center in Columbus, OH. Moyer has more than 30 years experience in various roles across the spectrum of health care, including 13 years as an expert in health literacy and patient education. She leads a project with other health systems to develop translated health education materials, writes and edits patient education materials and provides inservices and workshops related to the standards for patient and family education .

WHO SHOULD LISTEN?

Directors of patient education, nurse managers, quality/PI manager, patient safety officer, survey coordinator, hospital directors

AUDIO ON-DEMAND

In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

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