ED Overhaul 2009: Five Improvements to Make Today
Webcast ON CD OR WEBCAST ON-DEMAND
presented on February 20, 2009
Do more with less in the ED
This could be the most challenging year your hospital emergency department has ever faced. Maybe your ED is seeing more uninsured patients, or your budget has been trimmed making it difficult to finance and implement new IT solutions, or expand, or build.
Still, there are steps you can take immediately to reduce costs, improve quality and patient safety, and increase your employee and patient satisfactions.
During this 90-minute webcast, you’ll learn how industry leaders are tackling challenges in the ED despite the tough economic climate. You’ll hear how
- Cedars-Sinai Medical Center in Los Angeles improved quality, created more efficient staffing plans, and reduced former patient discharge and new patient admission times from six hours to 88 minutes.
- William Beaumont Hospital in Royal Oak, MI, reduced wait times, decreased the number of patient who left without being seen from 6% to less than 1%, and dropped its time spent on diversion from 20% to 2%.
- Assessing your ED
- Must-have metrics
- Evaluation process
- 5 improvements:
- Reduce crowding, wait times, and the number of patients who leave without being seen
- How to accommodate a diverse referral network
- Create a better customer experience
- Improve triage process
- Streamline admission process
- Define jobs and allocate resources
- Overflow units
- After hours strategies
- Create a staffing plan that reduces costs and increases coverage during peak hours
- Flexible staffing program
- Strategies to gain staff buy-in
- Improve ED and hospital integration
- Executive sponsorship
- Culture change
- Convertible units
- Improve quality and patient safety
- Multidisciplinary teams
- Nurse empowerment
Jedd Roe, MD, MBA, FACEP, is chairman of emergency medicine at William Beaumont Hospital, in Royal Oak, MI. He currently administrates a department responsible for 118,000 patient visits per year, a residency program with 40 residents, and an active research division. Previously, Dr. Roe was residency director for the department of emergency medicine at the University of Alabama at Birmingham. He has also served on the faculty of the Department of Emergency Medical Services at Denver Health Medical Center, and while there, Dr. Roe was the medical director of the Denver EMS system and directed quality management efforts for the emergency department. Dr. Roe also was the medical director for the 20-physician emergency medicine department at Legacy Emanuel Hospital in Portland, OR. He is certified by the American Board of Emergency Medicine and is a Fellow of the American College of Emergency Physicians.
Linda Burnes Bolton,PhD, RN, FAAN, is the vice president and chief nursing officer at Cedars-Sinai Medical Center in Los Angeles, CA, where she has spearheaded several ED improvement initiatives, including the “Toes Out-Toes In” project, which decreased inpatient bed turnaround times. The project has reduced former patient discharge and new patient admission times from six hours to 88 minutes. Dr. Burnes Bolton is also the director of nursing research at Cedars-Sinai Medical Center. She is a past president of the American Academy of Nursing and the National Black Nurses Association.
Gayla Nielsen, RN, PhD, is the director of the emergency department at Cedars-Sinai Medical Center in Los Angeles, CA. Nielsen is responsible for a number of key projects in the ED, including revamping the waiting room experience and improving the triage process to better expedite care. Dr. Nielsen received her Ph.D. at UCLA and her Master of Science in Nursing from the University of Utah.
Shawn D. Evans, MD, FACEP, is an attending emergency physician at Scripps Memorial Hospital in La Jolla, CA, where he is involved the organization's patient throughput, patient satisfaction, and customer service initiatives in the ED. Dr. Evans is a former medical director in the ED at Scripps Memorial Hospital, and he is a former chair of the hospital's quality council. He worked as a consulting physician for Empath, an emergency medicine and hospital consultancy from 1998 to 2001. Dr. Evans is an oral board examiner for the American Board of Emergency Medicine. He received the Scripps Health Quality Award in November 2008 for outstanding contributions to acute myocardial care. He was elected by peers in the San Diego Medical Society as a Top Doctor of San Diego in 2008 and 2006.Ã‚ He was also awarded the San Diego Padres Diamond MVP in July 2008 for outstanding customer service by the administration and staff of the San Diego Padres and PETCO Park. He graduated from the University of California, Irvine, College of Medicine in 1993.
WHO SHOULD ATTEND?
Hospital and health system CEOs, COOs, CNOs, chief medical officers, chief strategy officers, ED directors, physician leaders.
INCLUDED IN YOUR MATERIALS PACKET
In addition to the expertise and advice presented during this webcast, you'll also receive a slide presentation of the program materials. These materials are provided with PDF links.
New Purchase Option–– WEBCAST ON–DEMAND
In addition to the regular CD purchase option for HealthLeaders Media Webcasts, we are pleased to offer a new option: webcast on-demand. When you purchase a webcast on-demand you will be able to view the program any where and any time by logging into your account on www.HealthLeadersMedia.com. It's also a perfect training tool for new staff or as a refresher for veteran staff.
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