Interviewing Essentials for MDS 3.0 and QIS
A Training Handbook for LTC Professionals
Diane L. Brown, BA, CPRA
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Product Description:
Learn the art of interviewing under MDS 3.0 and the QIS
from regulatory extraordinaire Diane L. Brown!
Continuing education credits are available! Scroll down for details.
Give staff members confidence while conducting an interview and peace of mind during a survey with Interviewing Essentials for MDS 3.0 and QIS: A Training Handbook for LTC Professionals. This 48-page training guide cuts through the theory and delivers step-by-step ways to build and improve interviewing skills. Whether your staff members have prior interviewing experience or interviewing for the first time, they’ll enjoy author Diane L. Brown’s interactive approach to interviewing. She provides easy steps to make the art of interviewing more comfortable for everyone.
Get a competitive edge in a changing environment
THE MDS 3.0
The results of interviews under MDS 3.0 determine the appropriate care plan and have a big impact on your reimbursement and survey results. Don’t take any chances with your facility’s reputation and bottom line. This handbook provides guidance on the various ways to conduct an interview and the different situations that may arise.
We know what the surveyors will ask under QIS.
Do you?
THE QUALITY INDICATOR SURVEY
Surveyors will ask questions to 30% of your facility, including staff and residents. And since surveyors are being trained in the art of interviewing, shouldn’t your staff be? Give your staff members an upper hand in the process by exposing them to potential situations that may arise during a QIS interview.
Sold in a pack of 10 handbooks! Get one for every staff member.
Packaged in packs of 10 handbooks, this reliable resource guides anyone involved in the resident interviewing process. Buy more and SAVE! We offer discounts for bulk orders! Call a sales representative at 888/209-6554 for more information.
This handbook makes it easy to train staff members by providing:
- Clear explanations of right and wrong approaches to conducting an interview
- Tactics to take when interviewing a resident
- Step-by-step ways to build and improve interviewing skills
- Skills designed to protect the reputation of your facility to ensure repeat business
Preparation reduces stress at survey time. Accurately complete the MDS 3.0 and succeed under QIS with the Interviewing Essentials for MDS 3.0 and QIS: A Training Handbook for LTC Professionals.
1 CD-ROM TRAINING TOOL INCLUDED for the staff trainer or manager is included with your pack of 10 handbooks.
The CD includes:
- Q&A scenarios that staff can act out to prepare for an interview
- The questions that surveyors will ask under the QIS
Earn 1 CEU credit per handbook
That’s right! Strengthen interviewing skills and earn credits at the same time!
HCPro, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center Commission on Accreditation.
This educational activity for 1 nursing contact hours is provided by HCPro, Inc.
Learning Objectives:
- Explain the need for improved interview skills
- Identify and begin to implement a process to improve interview skills
- Develop competency with interviewing and being interviewed
- Determine how to pitch your plan to leadership to get the necessary support
About the author:
Diane L. Brown, HCPro regulatory specialist and long-term care educator, consultant, and publisher with over 25 year’s operational experience in healthcare. She speaks on many long-term care topics, including MDS, Medicare, payment, Swing-Beds and was a Master instructor for the NASPAC CRNAC program. She is the creator and instructor of HCPro’s Survey Prep Boot Camp—Long-Term Care Version and is an alternate instructor of HCPro’s Medicare Boot Camp—Long-Term Care Version.
Table of Contents:
Chapter 1: Introduction to Interviewing
Learning objectives
Develop Your Interview Skills!
The Minimum Data Set (MDS) and the Quality Indicator Survey (QIS) Interviews
Time Constraints and Workload
Practice, Practice, and More Practice
Chapter 2: Building Essential Interview Skills
Perception and Bias
Attitude and Body Language
Communication Style
Who Conducts the Interview?
Learn to Listen
The Dress Rehearsal
The Environment
Chapter 3: Special Considerations in the Geriatric Population
Physical Deficits
Cognitive Functions
The Challenging Resident
Social and Cultural Differences
Psychology of an Interview
Chapter 4: Preparing Staff to Interview
Tips for Success
Chapter 5: Preparing Staff to be Interviewed
Role Reversal
Chapter 6: Reap the Benefits
Providing Excellent Customer Service
Nursing Education Instructional Guide
Minimize the effect of MDS 3.0 and the QIS in an easy and affordable way.
Equip your staff with the HCPro handbook Interviewing Essentials for MDS 3.0 and QIS.
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