Service Lines Strategies Workshop 2009: Joint Replacement
Become the first choice for joint care
With so many competitors in the fast growing and highly profitable field of joint replacement, you need to set the market standard for both service and quality to differentiate your program from others, increase physician referrals, and grow market share.
During this HealthLeaders Media webcast you’ll hear from those on the front lines of the service line wars and learn proven strategies for building a choice joint replacement service line. You’ll hear:
- Analysis from Marshall Steele, MD, whose model has laid the foundation for successfully creating 75 Destination Centers of Superior Performance in joint and spine surgery.
- Leaders from Bon Secours St. Francis Health System walk you through their comprehensive "Joint Camp."
And you’ll learn proven strategies for:
- Recruiting and managing the care team
- Measuring and improving outcomes and performance
- Enhancing the patient experience
- Improving reputation and profitability
- Managing supply costs and other expenses
- PROGRAM AGENDA
- Principles of joint care success
- Building the team
- Physician champions and goal alignment
- Multidisciplinary performance improvement team
- Faculty and staff ratio
- Structure and strategy
- Leadership team and reporting structure
- Metrics for success
- Separating the business unit
- Education and family involvement
- Controlling device costs
- Systems of care
- Standardizing programs
- Measuring and managing experience
- Ongoing improvement
- Information sharing and in-services
- Marketing and community service
FEATURED SPEAKERS INCLUDE
Marshall K. Steele, MD, founded Marshall Steele and Associates—as an implementation rather than a consulting company—in Chicago in 2005. The company has implemented 75 Destination Centers of Superior Performance in joint and spine surgery. Prior, he was founder and president of a 16-surgeon subspecialty Musculoskeletal Center that included joint replacement, spine, sports medicine, foot/ankle, hand, and fracture care. In 1995, Dr. Steele created a system of care—named “Joint Camp” by one of his patients—that addressed every aspect of care from the patient and family perspective and created a structure that would ensure long term success. Over the next 10 years he used the model to develop similar programs in surgical specialties such as spine and vascular.
Bill Munley is VP of professional services and orthopedics at Bon Secours St. Francis Health System in Greenville, SC, where he has been employed for 21 years. . During his tenure, he has acted as a consultant to other healthcare systems, served on editorial advisory boards of professional magazines, been a charter board member and officer of state and local organizations, and developed numerous programs in the areas of orthopedics and rehabilitation. Munley began his career at Good Shepherd Rehabilitation Hospital in Allentown, PA.
Stephen Ridgeway, MD, is an orthopedic surgeon specializing in hip and knee replacement surgery at Piedmont Orthopedic Associates in Greenville, SC. He is board certified in orthopedic surgery by the American Board of Orthopedic Surgery and is a member of several professional societies, including the American Academy of Orthopedic Surgery, the American Association of Hip and Knee Surgery, and the South Carolina Orthopedic Association. In addition, he serves as the medical director of the award-winning Joint Camp program at Bon Secours St. Francis Health System in Greenville, SC.
WHO SHOULD ATTEND?
Service line managers, medical directors, department leaders, CEOs, COOs, CFOs, physicians, administrators, and healthcare executives in marketing, planning, and business development.
New Purchase Option–– Webcast On-Demand
In addition to the regular CD purchase option for HealthLeaders Media Webcasts, we are pleased to offer a new option: wWebcast on-demand. When you purchase a webcast on-demand you will be able to view the program any where and any time by logging into your account on www.HealthLeadersMedia.com. It's also a perfect training tool for new staff or as a refresher for veteran staff.
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