From Hostility to Collegiality
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Webcast on CD or Webcast On-Ddemand
Sponsored by The annual Nursing Leadership Summit, a live event this September in Boston
presented on May 26, 2009
Recent research by HCPro, Inc., revealed some alarming statistics about the presence of hostility in healthcare environments:
- 97% of nurses said they have witnessed horizontal violence in their careers
- 76% of nurses said they have been a target of horizontal violence in their careers
- 80% of nurses said poor nurse-physician collaboration brought stress to the workplace
As a nursing leader, the opportunity to change these statistics lies in your hands. Isn't it time to start healing the wounds of the industry?
Solutions to create a positive work environment for nurses
Listen to HCPro for the 90-minute webcast From Hostility to Collegiality: Strategies for Creating Collaborative Nursing Relationships. Expert speakers Kathleen Bartholomew, RC, RN, MN, and Karen M. Stanley, RN, MS, PMHCNS-BC, detail how to recognize the factors that contribute to disrespectful work relationships, and present actionable, proven methods to resolve these situations. You'll discover strategies to improve retention, nurse satisfaction, patient safety, and overall quality of care.
At the conclusion of this webcast, you will be able to:
- Develop strategies you can implement immediately to create a culture of safety and belonging
- Explain the nurse manager's role as well as his/her challenges in creating a healthy work environment
- List three factors that contribute to negative coworker behaviors
- Describe the effect that poor staff relationships have on patient care
- Demonstrate confidence in dealing with disruptive employee situations
TAKE A LOOK AT THE AGENDA
- Managers' responsibility in ending hostility and creating collegiality
- Understanding nurse-on-nurse aggression: Why call it violence?
- Bullying from above: Nurse leaders are involved too
- Stressors that contribute to a hostile environment
- Effect of disruptive relationships
- Patient safety and the effect of staff conflict on patient care
- New graduate turnover
- Imbalance of power
- Positive strategies for managing negative behaviors
- Nurse leaders' pivotal role in creating a healthy culture
- Setting expectations and standards of behavior
- Commitments and accountability
- A question and answer session follows the presentation
With this webcast, you'll receive a slide presentation of the program materials and several tools, including:
- Standards of behavior policy
- Standards of behavior commitment statement
- Standards of behavior posters
- Sample work environment questionnaire
- Communication tool for responding to difficult situations
MEET THE SPEAKERS
|Karen M. Stanley|
Kathleen Bartholomew, RC, RN, MN, served as the manager of a 57-bed orthopedic and spine unit in a tertiary hospital in Seattle for six years. Recognizing that the culture of an institution is critical to patient safety, she speaks on building community in the workplace and improving physician-nurse and nurse-nurse relationships. Bartholomew is the author of several HCPro books, including Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication, and Ending Nurse-to-Nurse Hostility: Why Nurses Eat Their Young and Each Other.
Karen M. Stanley, RN, MS, PMHCNS-BC, is a psychiatric consultation liaison nurse (PCLN) ath the Medical University of South Carolina in Charleston. Stanley provides psychotherapeutic interventions with patients and families, consultation to clinicians when patient care is compromised by mental health/emotional factors, and collaborates with clinicians and managers on organizational interests and research activities. She was the principle investigator on a study examining the perceived incidence and severity of lateral violence in the nursing workforce.
WHO SHOULD LISTEN?
- Chief nursing officers/directors of nursing/VPs of nursing
- VPs of patient care services
- Directors of education
- Staff development specialists
- ANCC Magnet Recognition Program®* coordinators/directors
- Clinical nurse specialists
- Nurse/clinical managers
- Patient educators
- Staff nurses
We are pleased to offer a new option: webcast on-demand. When you purchase a webcast on-demand, you will be able to view the program anywhere and any time by logging into your account. It's a perfect training tool for new staff or a refresher for veteran staff.
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