Optimize Patient Flow Through Case Management

Audio Conference on CD or Audio On-Demand

Sponsored by Case Management Monthly

presented on April 27, 2009

A program for hospital case managers

PROBLEM

Every minute a patient is in your facility increases their susceptibility to adverse events. As hospitals face increasingly stringent standards, it becomes even more important to reduce delays, avoid overcrowding, and improve patient outcomes. Poor patient flow can result in patient jeopardy, and delays in care can impact your core measures. If your hospital is found to be in error, you could face legal consequences.

SOLUTION

Discover how to create effective policies on unnecessary admits and length of stay while improving your facility's bottom line. This audio provides you with all the tools you need, including valuable resources to help you collect, analyze, and distill data to help you meet patient flow standards and improve clinical outcomes.

LEARN

• Strategies for inappropriate admits
• How to manage the uninsured and underinsured
• How to collect, analyze, and distill data to improve outcomes
• How to communicate with physicians on appropriate admission criteria
• How to implement technology to improve throughput

LEARN FROM US

HCPro presents the 90-minute audio conference, Optimize Patient Flow Through Case Management: Maintain Revenue Integrity and Joint Commission Compliance, featuring patient flow experts Derenda S. Pete, RN, MBA, Brooke Wollenberg McDonnell, MBA, and Kelly Cooke, MSN, RN.

LEARNING OBJECTIVES

At the conclusion of this program, you will be able to:

• Implement strategies to help compartmentalize patient flow and place patients in the appropriate level of care
• Explain the case manager's role in optimizing throughput
• Utilize data to create report cards and identify areas of improvement
• Implement cost-saving strategies without sacrificing quality of care

AGENDA

• Understanding patient flow
• Patient Flow as a continuum
• Strategies for optimizing throughput
• Managing flow through the ED
• The underinsured and uninsured
• Coordinating care to flow through the ED
• Case manager's role in patient flow
• Strategies for appropriate admits
• Social admits
• Collect, analyze, and distill data
• Creating a Patient Flow Report Card
• Use of Joint Commission's "Managing Patient Flow" standard
• ED transition to inpatient: Event times
• Outcomes of improved patient flow
• Increased ability to care for patients
• Improved length of stay
• A question and answer session follows the presentation

Note: Although this audio conference covesr differences between "incident to" in the physician office and hospital setting, its primary focus is on incident-to challenges for hospital outpatient services in provider-based facilities. The presentation does not focus on physician office incident-to issues.

MEET THE SPEAKERS

Derenda S. Pete, RN, MBA, is a nationally recognized health care facilitator and emergency services clinician with more than 25 years experience as project director, senior consultant, health care administrator, and department manager. She is a former managing partner of a healthcare management consulting firm, and a co-creator of a productivity software.

Brooke Wollenberg McDonnell, MBA, is the director of the patient flow department at the Hospital of the University of Pennsylvania, which is the flagship hospital of the University of Pennsylvania Health System (UPHS). Under her leadership, the patient flow department facilitates continuous improvement in the processes and technology that impact inpatient flow.

Kelly Cooke, MSN, RN, is the director of clinical resource management, social work and documentation improvement at the Hospital of the University of Pennsylvania. With a background in hospital operations and home health, Cooke has expertise in managing patient flow from all portals of entry and in preventing third party payer denials.

WHO SHOULD LISTEN?

Professionals in a hospital setting, including the following titles:

• Case manager
• Directors of case management
• UR nurse
• Discharge planner
• Compliance officer
• Patient safety officer
• Staff educator
• Quality and performance improvement manager
• CEO
• Emergency department staff
• Admission and discharge staff
• Survey coordinator

AUDIO ON-DEMAND

In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

• Audio Conferences

• Other Case Management Products
• Other Revenue Cycle Products