Measuring Compliance Training Effectiveness
Tools and Tips to Prove Your Program Works
Product Description:
Audio Conference on CD or Audio On-Demand
Sponsored by Compliance E-learning library
presented on June 19, 2009
PROBLEM
Creating a compliance training program that satisfies government regulators as well as board/senior management concerns can be difficult enough. But how can you be sure your current training program operates at maximum efficiency and can withstand OIG scrutiny? Effective training is critical to compliance program effectiveness, operational compliance and preventing lost dollars in terms of fines and inaccurate reimbursement.
SOLUTION
Regular reviews and internal audits of your training program can expose any deficiencies. Similarly, a review of your peers' practices can reveal practical, successful strategies you can implement to minimize your risk. Understand how to train, assess, and improve your training program—at every level, from floor staff, to compliance officers, to the board of directors and senior management.
LEARN FROM US
HCPro presents the 90-minute audio conference, Compliance Training: Tools to Measure Program Effectiveness. Compliance and safety officer Stephen A. Miller, JD (Capital Health) and former FBI white-collar crimes and compliance program expert Al Bassett, JD (Strategic Management) help you analyze the strength of your compliance program. Whether you are new in the field of healthcare compliance, or are looking for fresh ways to enhance your training program, our experts detail successful examples of effective compliance programs, as well as illustrate how to ensure the entire hospital staff is operating in a positive compliance environment.
LEARNING OBJECTIVES
At the conclusion of this audio conference, you will be able to:
- Construct a training program to meet the expectations of all stakeholders (government, board and management)
- Demonstrate the effectiveness of your training program
- Identify how to enhance training based upon the assessment of effectiveness
- Adopt a process to identify and capture additional hours of compliance training without adding additional burden to staff
- Use surveys to demonstrate the effectiveness of compliance training programs
TAKE A LOOK AT THE AGENDA:
- Case Study – Importance of training effectiveness when negotiating with government
- How a heathcare organization reduced a $10 million settlement to under $3.5 million.
- How does your training program compare to a proven program?
- Content – What should be included?
- Know OIG expectations
- Establish organizational compliance training and education policy
- Use risk assessments and risk profiles to identify training goals
- Putting theory into practice
- Assessing effectiveness
- Compare your program to the government standard
- Complete a risk-assessment
- Examine hotline data
- Getting it all done with limited resources
- Use data to shape your training program
- Solving unexpected training problems
- Setting realistic expectations
- Is training tailored to your audience?
- Job-specific training vs. general training
- Online vs. classroom vs. handouts vs. videos
- Ongoing education vs. initial new hire training
- Showing the board and management data that proves your training
- Assessing effectiveness
- Question and answer session
BONUS TOOLS
In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials and:
- Model compliance training and education policy
- Tools for identifying and documenting compliance training
These materials are provided with PDF links.
MEET THE SPEAKERS
Stephen A. Miller, JD, chief compliance and privacy officer, Capital Health (Trenton, NJ). At Capital Health System, Mr. Miller is responsible for administering a program that promotes system-wide compliance with all applicable laws and regulations—especially those related to federal healthcare program participation—the use and disclosure of protected health information, and federal and state tax-exempt status. He also directs Capital Health's internal audit function.
Al Bassett, JD, senior vice president, Strategic Management (Alexandria, VA). Mr. Bassett is a leading national expert on corporate compliance programs. He has more than 11 years of experience in assisting health care organizations in the development, implementation, operation and assessment of compliance programs. He is a specialist in corporate internal inquiries and investigations who assists audit and compliance professionals in resolving compliance issues and problems, including how to respond to government investigations/inquiries, and how to conduct internal compliance inquiries and investigations. Mr. Bassett served more than 20 years as a special agent with the FBI in a variety of field and executive assignments, including a stint as a "white collar" crime and government program fraud expert and as the Deputy Inspector General for the US Department of Labor.
WHO SHOULD LISTEN?
Professionals employed by hospitals and other healthcare providers, including the following titles:
- Compliance officer
- Compliance committee member
- Healthcare auditor
- Healthcare administrator
- Compliance generalist
- Human resource professional
- Compliance committee member
- Healthcare board of director/CFO
- Hospital department manager
AUDIO ON-DEMAND
In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
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