AUDIOCONFERENCE ON TAPE OR CD
Sponsored by SBAR: Staff Training for Improved Communication
presented on May 23, 2006
If it's good enough to protect your country, it should be good enough to protect your patients
SBAR (Situation-Background-Assessment-Recommendation) is an innovative and effective communication technique that originated in the U.S. Navy and is now making its way into healthcare. It gives users a better understanding of how to organize and effectively communicate information—especially in time-sensitive settings. SBAR is expected to become the standard in communication to meet the patient hand-offs requirement, so you can either prepare now and stay ahead of the curve or scramble later to catch up with your competition.
Listen to SBAR: Tips to Implement, Monitor, and Train All Staff. This audioconference will feature a Q&A session and is the perfect resource to learn how to implement SBAR methodology at your facility and stretch the limits of your patient safety program.
Take a look at our agenda . . .
- Introduction: Framing the issue
- Why SBAR?
- Standard communication
- Applications and Implementation
- Different uses for SBAR in the hospital setting
- Getting buy-in from clinical staff and physicians
- Helping staff speak to those "above" them
- Tools to help staff along the way
- How SBAR is used with Rapid Response
- Effective communication during crisis situations
- Why SBAR helps RRTs
- Case Studies
- Examples from the speakers' experiences
- Training
- Best training practices
- Use reminders to help staff on the floor
- Question & Answer Session
Intended audience
- Performance improvement directors
- Quality improvement directors
- Risk managers
- Medical staff administrators
- Patient safety directors
- Nurse managers
- HIM managers
- Pharmacy directors
- Executives
- Patient relations
Meet our speakers
Trudy Beyersdorf, RN, BSN, is a head nurse in the ICU at Baptist Memorial Hospital in Memphis, TN, and has worked in the ICU for nine years. Of those years, she spent two years working in a cardiovascular/general ICU and six years as a head nurse in a 38-bed neuro/general ICU. She assisted with the implementation of the Medical Response Team at Baptist Memorial in August 2003. Beyersdorf is a member of AACN and is the facilitator of the Critical Care Policy and Procedure Committee.
Della M. Lin, MD, NPSF-AHA, is a Patient Safety Leadership Fellow alumni and immediate past chief of the Department of Anesthesiology at Queen's Medical Center in Honolulu, HI. She is a faculty member of the Estes Park Institute and a frequent speaker and author in the area of patient safety. Her patient safety workshops include such topics as team communication, SBAR training, redesigning clinical delivery of care to encourage high reliability, disclosure, and the JCAHO National Patient Safety Goals. Her 16 years of physician leadership experience is currently focused on effectively engaging multidisciplinary teams, physicians and hospital governance in quality and safety initiatives.
PROGRAM MATERIALS:
Program materials will be provided with PDF links.
BONUS tools included in the materials packet
In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials, an SBAR script to post near phones, and a critique sheet for managers to evaluate SBAR use and training effectiveness.
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