ED On-Call Tools and Techniques

WEBCAST ON CD OR WEBCAST ON-DEMAND

Sponsored by Emergency Department On-Call Strategies: Solutions for Physician-Hospital Alignment, Second Edition

presented on August 5, 2009

An ED on-call solution that balances physician, hospital, and community needs?

Yes, it is possible! Learn how to move from "reactive deals" to real solutions. Join Richard A. Sheff, MD, CMSL, and Jonathan H. Burroughs, MD, MBA, FACPE, CMSL, for ED On-Call Tools and Techniques: Practical Steps to an Equitable and Sustainable Solution. During this 90-minute webcast, Dr. Sheff and Dr. Burroughs explain how you can develop a workable plan to address the growing ED call crisis. This program will help you:

• Obtain adequate physician coverage in the emergency department and avoid EMTALA violations
• Identify practical steps to reduce the cost and burden of ED call
• Transform ED call into a negotiation based on interests and principles
• Partner with medical staff members to secure acceptance of call obligations
• Establish fair compensation

You can also order this program along with the comprehensive guide book, Emergency Department On-Call Strategies, Second Edition, for only $299 (previously $379). Click here to order this package.

LEARNING OBJECTIVES

You will be able to discuss ED call as a negotiation between physicians and the hospital based upon interests and principles of fairness rather than positions, demands, and threats

1. Describe how EMTALA, Anti-kickback, Stark, and other legal and regulatory requirements establish the constraints within which this negotiation must take place
2. Identify how other challenges in medical practice and physician-hospital relationships impact ED call issues
3. Describe a step-by-step process to implement effective, sustainable solutions to ED call, including who should be compensated and how much they should be compensated

AGENDA

1. Framing ED call as a negotiation: What are the rules of the game?
1. Position based
2. Power based
3. Interest based
4. Principle based
2. How do EMTALA, Stark law, and the anti-kickback statute affect ED call negotiations?
3. Implementing a step-by-step approach to achieving an effective, sustainable approach
1. Educate hospital and medical staff leaders
2. Measure the burden of call by specialty
3. Interview key stakeholders to identify all the issues
4. Spend extra time with challenging specialties
5. Recognize that ED call is never just about ED call
6. Seek opportunities to reduce the burden of call
7. Develop principles for “sharing the pain” fairly
8. Establish a board appointed task force to develop specialty specific ED call strategies, compensation levels, and on-call performance expectations
9. Memorialize the action plan in a comprehensive ED call policy
10. Implement the action plan
4. Q&A session

MEET THE FACULTY

Richard A. Sheff, MD, CMSL, is the chairman and executive director of The Greeley Company. He brings over 25 years of healthcare management and leadership experience to his work with physicians, hospitals, and healthcare systems across the country. With a distinctive combination of medical, healthcare, and management acumen, Sheff develops tailored and valued solutions to the unique needs of physicians and hospitals. 

Jonathan H. Burroughs, MD, MBA, FACPE, CMSL, is a senior consultant with The Greeley Company, working with medical staffs and boards throughout the country in the areas of governance, credentialing, privileging, peer review and performance improvement, medical staff development planning, strategic planning, and physician performance and behavior management.

WHO WILL BENEFIT?

CEO, VPMA, administrative, administrator, medical staff coordinator, chief medical officer, medical staff director, manager medical staff services, medical staff members, CFO, COO, governing board members, medical staff professionals, medical executive committee members, senior hospital managers, developing medical staff leaders, medical staff department chairs, medical staff officers

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